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HELP CENTRE
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T&C for 15% App Welcome Discount
Using a gift card
Coming Soon Orders
How do I use Applepay?
Do I need to create an account to shop on Hallenstein Brothers?
What happens if I lose my gift card, or if it’s damaged?
Buying a gift card
I want to cancel or change my order
I just made a purchase but the product is now on special, can I have a refund for the difference?
How do I search for a product?
How do I use a discount code?
When will I be charged?
Which currencies can I use?
How do I change my account details?
How do I use Afterpay in store?
How do I use Afterpay Online?
Do I have to pay Customs Fees? (International Orders including Australia)
$199 Suit Bundle Promotion
What is your returns policy?
What is your online returns policy?
Returning an Online Order in New Zealand
Returning an Online Order in Australia
Returning an Online Order for the rest of the world
Returning an Online Order in the USA
Returning an in-store purchase in New Zealand
Returning a faulty purchase in New Zealand
Is postage for returns free?
Will my refund include shipping charges?
I’ve received the wrong item
How much is shipping?
How long will my order take to arrive?
How can I track my Order?
My order status is pending, what does this mean?
How long will my order take to arrive on Click and Collect?
What is Express Tonight?
EXPRESS TONIGHT Eligible Suburbs
Changing an address
What kind of delivery service do we use?
Can I deliver to a P.O Box?
Can you ship to my country?
Warehouse Holiday Opening Days
Why is my order suspended?
What is Click and Collect?
How do I Collect my order in store?
How do I return items from a Click & Collect order?
When do I need to collect my order?
How do I reset my password?
How do I register for an Online Account?
I can't pay for my order
I have not received an order confirmation email from you
Is it safe to use my credit card to shop online?
How do I remove an item from my cart on the app?
Review Standards
Review to Win Terms and Conditions
What is Cotton?
What is Polyester?
What is Merino Wool?
Oversized Fits
What is Linen?
iPhone 16 Giveaway
Hallensteins iPhone 16 Giveaway – Terms & Conditions
Promoter
The promoter is Hallenstein Brothers, a division of Hallenstein Glasson Holdings Limited (“Promoter”)
Eligibility
Entry is open to legal residents of New Zealand and Australia who are 18 years of age or older at the time of entry. Employees of the Promoter, its associated companies, and their immediate families (spouse, de facto partner, child, step-child, parent, step-parent, grandparent, grandchild, sibling or step-sibling) are not eligible to enter.
Competition Period
The competition begins at 12:01 AM on Wednesday 12 June 2025 and ends at 11:59 PM on Wednesday 26 June 2025 (NZT/AEST).
How to Enter
To enter, participants must:
Download the Hallensteins mobile app from the Apple App Store or Google Play Store, and either sign up for a new account or log in to an existing account within the app during the competition period.
Only one entry per person will be accepted. No purchase is necessary to enter.
Prize Details
There is one (1) prize available: 1x Apple iPhone 16 (model and colour subject to availability)
The prize is not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation.
Winner Selection
The winner will be drawn at random on Thursday 27 June 2025 and contacted via the email or phone number associated with their app account.
If the winner cannot be contacted within five (5) business days, the Promoter reserves the right to redraw the prize.
Verification
The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.
General
The Promoter reserves the right to amend, suspend, or cancel the competition if circumstances beyond its control make this unavoidable.
Promoter
The promoter is Hallenstein Brothers, a division of Hallenstein Glasson Holdings Limited (“Promoter”)
Eligibility
Entry is open to legal residents of New Zealand and Australia who are 18 years of age or older at the time of entry. Employees of the Promoter, its associated companies, and their immediate families (spouse, de facto partner, child, step-child, parent, step-parent, grandparent, grandchild, sibling or step-sibling) are not eligible to enter.
Competition Period
The competition begins at 12:01 AM on Wednesday 12 June 2025 and ends at 11:59 PM on Wednesday 26 June 2025 (NZT/AEST).
How to Enter
To enter, participants must:
Download the Hallensteins mobile app from the Apple App Store or Google Play Store, and either sign up for a new account or log in to an existing account within the app during the competition period.
Only one entry per person will be accepted. No purchase is necessary to enter.
Prize Details
There is one (1) prize available: 1x Apple iPhone 16 (model and colour subject to availability)
The prize is not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation.
Winner Selection
The winner will be drawn at random on Thursday 27 June 2025 and contacted via the email or phone number associated with their app account.
If the winner cannot be contacted within five (5) business days, the Promoter reserves the right to redraw the prize.
Verification
The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.
General
The Promoter reserves the right to amend, suspend, or cancel the competition if circumstances beyond its control make this unavoidable.