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At Hallenstein Brothers we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

If for any reason you are not happy with any of the items purchased whether in store or online, you can return them by taking them into one of our stores within 30 days of purchase with your receipt as proof of purchase.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that he conditions have not been met.

Please note that online orders can be returned either back to our distribution centre or in store. In store purchases can only be returned in store.

At Hallenstein Brothers we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

We understand that buying clothing online can be tricky. Our lenient returns policy allow you to get a full refund or exchange (NZ only) for any products that you’re not happy with. You have up to 30 days from the date you receive your order to return items with a proof of purchase. Purchases from all other international destinations outside of NZ and AU have up to 60 days.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that he conditions have not been met.

Any product you've bought from our online store can be returned to any of our retail stores or by sending it back to our warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

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When returning to our NZ Warehouse, the best way is to fill in the Returns Form so we know exactly what you'd like to do. We can refund your purchase or exchange the item/s for something else.

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.

Download Returns Form

All Gift Card purchases and Shipping fees cannot be refunded.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If the item is deemed faulty, postage will be refunded.

We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

Any exchanges will be sent back to the purchaser for FREE.
If you need to return your purchase in Australia, please fill in the below Returns form and send your order back to our Australia Warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Please fill in the returns form below to send back with your return.

Unfortunately we can't offer exchanges on orders delivered to Australia at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping fees cannot be refunded.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If the item is deemed faulty, postage will be refunded.

We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

Any exchanges will be sent back to the purchaser for FREE.
If you need to return your purchase, please fill in the below returns form and send your order back to our NZ Warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Please fill in the returns form below to send back with your return.

Unfortunately we can't offer exchanges on orders delivered to the rest of the world at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping Fees cannot be refunded.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If the item is deemed faulty, postage will be refunded.

We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

Any exchanges will be sent back to the purchaser for FREE.
If you need to return your purchase in the USA, please fill in the below returns form and send your order back to our USA Warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Unfortunately we can't offer exchanges on orders delivered to the USA at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping Fees cannot be refunded.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If the item is deemed faulty, postage will be refunded.

We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

Any exchanges will be sent back to the purchaser for FREE.
Anything bought in one of our retail stores needs to be returned to a store. Unfortunately we can't accept these at our warehouses.

Provided the garments remain in the condition in which they were purchased we are happy to exchange or credit within 30 days of your purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Remember to bring your proof of purchase as well.

We take pride in the quality of our product and inspect every delivery we get to ensure the product we send on to you is the best it can be. However, if you do receive a product that isn't quite up to scratch, please contact our team at help@hallensteins.com or by phone on 0800 245 247 to arrange a free delivery and an exchange or a refund.

If it suits you better, feel free to return the item to one of our retail stores for an exchange or refund.

Find a Store
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallenstein Brothers. If the item is deemed faulty, postage will be refunded.

Any exchanges (NZ only) will be sent back to the purchaser, free of charge.

Unfortunately shipping charges will only be refunded for faulty items. We will not refund shipping charges for items returned for change of mind or exchanges.
If you have purchased a gift card, you can cancel your unused gift card within 30 minutes of placing the order. After that time, provided that the gift card has not been redeemed or registered against an account, please contact our Customer Services team.
Unfortunately vintage garments are one of a kind and and only be returned for an exchange or credit. We will only accept refunds for Vintage items that are deemed faulty.
Currently we are only able to provide refunds for orders paid through these methods. If you are after an exchange and paid using any of the above, we will refund you for the order and you may then place a new order for the items you are after.
If you have received an incorrect item, please let us know straight away. Get in touch with our Customer Service on 0800 245 247 in NZ or 1 800 231 249 in AU