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  • Australia
  • United States
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New Zealand:

Standard Shipping – Free for orders over $60 - $6.95 for orders under $60

Urgent Tonight – $10 for same day delivery between 6pm and 9pm (available in Auckland, Wellington and Christchurch).

Click & Collect – Free on all orders.

Australia:

Standard Shipping – Free for orders over $70 - $10 for orders under $70

United States:

Standard Shipping – Free for orders over $150 - $25 for orders under $150

Rest of the world:

Standard Shipping – Rates differ depending on location. Please get in touch with our customer services team to enquire about pricing.

New Zealand:

For all New Zealand orders we aim to deliver within 1 – 3 business days for Metro areas. Rural addresses please allow between 3 – 5 business days.

Australia:

For all Australian metro orders we aim to deliver within 2 – 4 business days. Rural and remote areas please allow between 4 – 6 business days.

Please note that these timeframes only apply once the order has been dispatched. We generally allow 24 hours for dispatch, during sale or promotional periods these times may differ.

When your order is dispatched you will receive a dispatch confirmation email. Within it you will be able to find your tracking number. You will also be able to find the tracking details within your orders dashboard. Please note that details will only start to appear once the courier has picked up your parcel so there may be a delay in seeing information.
Pending orders are being reviewed by our customer services team before dispatch. Orders are reviewed regularly and should not delay the dispatch of your order.
Click and Collect orders that cannot be entirely fulfilled in store and require garments to be sent from our distribution centre will take the following time frames

North Island:

Up to 2 business days from the time the order has been placed.

South Island:

Up to 3 business days from the time the order has been placed.

If you live in an eligible suburb in Auckland, Wellington or Christchurch, you can upgrade to evening delivery for $10. The order would then be delivered between 6pm and 9pm. This service is not available on weekends or public holidays.

To be eligible for an Urgent Tonight order, you must place it before the cut off time.

Auckland order before 3:30pm

Wellington and Christchurch order before 11 am.

Orders placed after the cut-off time will be delivered the following business day between 6pm and 9pm.

If you need to change the delivery address for your order, please get in touch with customer services. As we aim to ship all orders as quickly as possible, it is important that we receive the new address details as soon as possible.

To get in touch please call our Customer Service team on 0800 245 247 in NZ or 1 800 231 249 in AU

New Zealand:

All standard orders are sent through courier post. Parcels are sent with an Authority to Leave so the courier will try to leave the parcel in a safe location. If you would like to sign for the parcel, please select Signature Required at the checkout for an additional $1.99.

Urgent Tonight orders are sent through Pace. This method of delivery requires a signature so please ensure that you are available between 6pm and 9pm on the evening of delivery.


Australia:

All standard orders are sent through DHL. Parcels are delivered with an Authority to Leave, the courier will try to leave the parcel in a safe location.


Rest of the world:

All standard orders shipped internationally are sent through DHL. Parcels are delivered with an Authority to Leave so the courier will attempt to leave the parcel in a safe location.

Unfortunately, we’re unable to deliver to P.O Boxes. Our delivery service providers are only able to deliver to residential or commercial addresses.
We currently deliver to the following international destinations:

UAE, Austria, Brazil, Canada, Cook Islands, China, Germany, Denmark, Spain, Finland, Fiji, France, Hong Kong, Ireland, India, Japan, Malaysia, New Caledonia, Netherlands, Norway, Niue, French Polynesia (Tahiti), Paupa New Guinea, Philippines, Sweden, Singapore, Thailand, Tonga, Taiwan, Tonga, United Kingdom, United States, Vanuatu, Samoa and South Africa.


If you don’t see your country in this list, please get in touch with Customer Service at help@hallensteins.com and we will see what we can do.



When you receive a Hallenstein Brothers gift card to be used online, you will need to log into your account and register the Gift Card. To do so please visit the Gift Card Registration page and validate the card by entering the number of the back.

Once your card is registered, you will be able to redeem it online or instore, check your balance and manage funds across multiple cards.

Please note that you can only use one card per transaction so if you have multiple gift cards you will have to transfer the funds across to a single card which you can then use to complete the payment for your order.