At Hallenstein Brothers we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

If for any reason you are not happy with any of the items purchased whether in store or online, you can return them by taking them into one of our stores within 30 days of purchase with your receipt as proof of purchase.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that the conditions have not been met.

Please note that online orders can be returned either back to our distribution centre or in store. In store purchases can only be returned in store.

At Hallenstein Brothers we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

We understand that buying clothing online can be tricky. Our lenient returns policy allow you to get a full refund or exchange (NZ only) for any products that you’re not happy with. You have up to 30 days from the date you receive your order to return items with a proof of purchase. Purchases from all other international destinations outside of NZ and AU have up to 60 days.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund the item to allow you to place a new order for the garment returned. We will refuse returns of items where it is apparent that the conditions have not been met.

If you have a faulty item, please get in touch with customer services to arrange for a return free of courier charge.

Any product you've bought from our online store can be returned to any of our retail stores or by sending it back to our warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

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When returning to our NZ Warehouse, the best way is to fill in the Returns Form so we know exactly what you'd like to do. We can refund your purchase or exchange the item/s for something else.

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.

Download Returns Form

All Gift Card purchases and Shipping fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If your item is faulty please get in touch with customer services first to arrange postage. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.
Any exchanges will be sent back to the purchaser free of charge.
If you need to return your purchase in Australia, please fill in the below Returns form and send your order back to our Australia Warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Please fill in the returns form below to send back with your return.

If you are located in Queensland you may visit any of our branches to exchange or refund the garment in store. Please ensure you take your proof of purchase with you and that garments are in re-sellable condition.

Unfortunately we can't offer exchanges on orders delivered to Australia at this time. All returns sent to our warehouse will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If your garment is faulty, please get in touch with customer services to arrange your return free of postage charges. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.
If you need to return your purchase, please fill in the below returns form and send your order back to our NZ Warehouse within 60 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Please fill in the returns form below to send back with your return.

Unfortunately we can't offer exchanges on orders delivered to the rest of the world at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping Fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If you have received a faulty garment, please get in touch with customer services who will help you arrange a return free of courier charges. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back. We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.
If you need to return your purchase in the USA, please fill in the below returns form and send your order back to our USA Warehouse within 60 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Unfortunately we can't offer exchanges on orders delivered to the USA at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping Fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If your item is faulty please get in touch with customer services first to arrange postage. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.
Anything bought in one of our retail stores needs to be returned to a store. Unfortunately we can't accept these at our warehouses.

Provided the garments remain in the condition in which they were purchased we are happy to exchange or credit within 30 days of your purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Remember to bring your proof of purchase as well.

We take pride in the quality of our product and inspect every delivery we get to ensure the product we send on to you is the best it can be. However, if you do receive a product that isn't quite up to scratch, please contact our team at help@hallensteins.com or by phone on 0800 245 247 to arrange a free re-delivery and an exchange or a refund.

If it suits you better, feel free to return the item to one of our retail stores for an exchange or refund.

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Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallenstein Brothers. If your item is faulty please get in touch with customer services first to arrange postage. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.

Any exchanges (NZ only) will be sent back to the purchaser, free of charge.

We will not refund shipping charges for items returned for change of mind or exchanges.
If you have received an incorrect item, please let us know straight away. Get in touch with our Customer Service on 0800 245 247 in NZ or 1 800 231 249 in AU