If you choose Click & Collect when purchasing your items online, we'll send your order directly to one of our stores for you to pick up there. This is useful if you're not usually at home when the courier comes or if you'd like to try on the item when you get.

If you've got any other questions feel free to give us a call on 0800 245 247 or send us an email at help@hallensteins.com

Please await pick up confirmation from staff prior to visiting the store.
Once your order is ready to be collected, you will receive an email to notify you of this. Once in store, let a staff member know that you are in to pick up your order and quote your order number or show them the email with the order details. You will need to show an I.D with a name matching the order to retrieve the parcel.
Click and collect garments can be returned to any store or to our distribution centre. Please ensure that all tags are still attached to the garments and unworn. Please note that a 30 day limit applies from the date the order has been picked up from the store.

Find a Store

If you choose to return it to our Distribution Centre, please fill in a returns form with the order number and product details.

Download NZ Returns Form

Please return to:
Hallenstein Brothers Webshop Returns
7 Kordel Place East Tamaki
Auckland
New Zealand

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.


Please note that Laybuy orders must be returned to the NZ Warehouse for a refund as we can't offer exchanges on these and all Gift Card purchases and Shipping fees cannot be refunded.
Once we've sent you an email to let you know it's ready to collect we'll hold onto it there for 30 days. If you don't collect your order within the 30 days we'll cancel the order and process a refund (this can take up to 5 days to be processed).