If you choose Click & Collect when purchasing your items online, we'll send your order directly to one of our stores for you to pick up there. This is useful if you're not usually at home when the courier comes or if you'd like to try on the item when you get.

If you've got any other questions feel free to give us a call on 0800 245 247 or send us an email at help@hallensteins.com

Please note that some SALE items are not available for Click and Collect.
We are now able to to provide you with a Same Day click and collect option for selected stores. If you have purchased a product that qualifies for this service, your selected store will be notified of your order. Once fulfilled they will contact you by phone to arrange pickup.

If you order more than one garment and not all garments are available for the same day service then your store will notify you once the remaining garments have arrived from our Distribution Centre. In this circumstance your click and collect order is likely to take one to two business days to complete. Same Day Click orders must be placed before 11 am for Auckland stores and before 2pm for stores nationwide and for it to be fulfilled within the same day. Any order placed beyond this point will be completed the following day.

Once your order is ready to be collected, you will receive an email to notify you of this. Once in store, let a staff member know that you are in to pick up your order and quote your order number or show them the email with the order details. You will need to show an I.D with a name matching the order to retrieve the parcel.
Click and collect garments can be returned to any store or to our distribution centre. Please ensure that all tags are still attached to the garments and unworn. Please note that a 30 day limit applies from the date the order has been picked up from the store.

Find a Store

If you choose to return it to our Distribution Centre, please fill in a returns form with the order number and product details.

Download NZ Returns Form

Please return to:
Hallenstein Brothers Webshop Returns
7 Kordel Place East Tamaki
New Zealand

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.

Please note that Laybuy orders must be returned to the NZ Warehouse for a refund as we can't offer exchanges on these and all Gift Card purchases and Shipping fees cannot be refunded.
Once we've sent you an email to let you know it's ready to collect we'll hold onto it there for 30 days. If you don't collect your order within the 30 days we'll cancel the order and process a refund (this can take up to 5 days to be processed).

We currently offer contactless click and collect in the following branches:

Albany: 8:30 til 1pm Monday to Sunday

Sylvia Park: 8:30 til 1pm Monday to Sunday

Manukau: 8:30 til 1pm Monday to Sunday

Botany: 8:30 til 1pm Monday to Sunday

Queen Street: 8:30 til 1pm Monday to Sunday

Northwest: 9 til 1pm Monday to Sunday

Newmarket: 8:30 til 1pm Monday to Sunday

Te Rapa: 9 til 1pm Monday to Sunday

Hamilton 9 til 1pm Monday to Sunday

Most stores outside of Auckland are now open and available for walk in shopping and click and collect.

Te Rapa & Hamilton are closed during alert level 3 and will only be accepting click and collect orders.

Stores will be open between 8:30 and 1pm for collection. (exclusions apply)

Please wait to receive your pick up confirmation email prior to visiting the store for collection.

For more information please visit our Level 3 information guide