Help Centre

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Returns

Returning an Online Order in the USA

If you need to return your purchase in the USA, please fill in the below Returns form and send your order back to our USA Warehouse within 365 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Download USA Returns Form

Please return to:
ECU Worldwide
161 West Victoria Street Suite # 200
Long Beach, CA 90805 Attn: Reception

We recommend using a tracked service so you can follow your package on it's way back to us.

Unfortunately we can't offer exchanges on orders delivered to the USA (or rest of the World) at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again. We are happy to honour free shipping and any special prices paid the first time round - just contact our Customer Services Team at help@hallensteins.com

All Gift Card purchases and Shipping Fees cannot be refunded.

Returning a faulty purchase

We take pride in the quality of our product and inspect every delivery we get to ensure the product we send on to you is the best it can be. However, if you do receive a product that isn't quite up to scratch, please contact our team at help@hallensteins.com or by phone on 0800 245 247 top arrange a free delivery and an exchange or a refund.

If it suits you better, feel free to return the item to one of our retail stores for an exchange or refund - so long as it wasn't purchased with Laybuy.

Find a Store

Returning an in-store purchase

Anything bought in one of our retail stores needs to be returned to a store. Unforunately we can't accept these at our warehouses.

Providing the garments remain in the condition in which they were purchased we are happy to exchange or credit note within 14 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Remember to bring your proof of purchase as well.

Returning an Online Order (Rest of the World)

If you need to return your purchase, please fill in the below Returns form and send your order back to our NZ Warehouse within 365 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Download NZ Returns Form

Please return to:
Hallenstein Brothers Webshop Returns
7 Kordel Place East Tamaki Auckland
New Zealand

We recommend using a tracked service so you can follow your package on it's way back to us.

Unfortunately we can't offer exchanges on orders delivered to the USA (or rest of the World) at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again. We are happy to honour free shipping and any special prices paid the first time round - just contact our Customer Services Team at help@hallensteins.com

All Gift Card purchases and Shipping Fees cannot be refunded.

Returning an Online Order in Australia

If you need to return your purchase in Australia, please fill in the below Returns form and send your order back to our Australia Warehouse within 365 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Download AU Returns Form

Please return to:
Hallenstein Brothers Webshop Returns
PO Box 731
Biggera Waters
Queensland 4216

We recommend using a tracked service so you can follow your package on it's way back to us.

Unfortunately we can't offer exchanges on orders delivered to Australia at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again. We are happy to honour free shipping and any special prices paid the first time round - just contact our Customer Services Team at help@hallensteins.com

All Gift Card purchases and Shipping fees cannot be refunded.

Returning an Online Order in New Zealand

Any product you've bought from our online store can be returned to any of our retail stores or by sending it back to our warehouse within 365 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Find a Store

When returning to our NZ Warehouse, the best way is to fill in the Returns Form so we know exactly what you'd like to do. We can refund your purchase or exchange the item/s for something else.

Download NZ Returns Form

Please return to:
Hallenstein Brothers Webshop Returns
7 Kordel Place East Tamaki Auckland
New Zealand

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.


Please note that Laybuy orders must be returned to the NZ Warehouse for a refund as we can't offer exchanges on these and all Gift Card purchases and Shipping fees cannot be refunded.

Wholesale Enquiries

We don't allow our products to be resold by other retailers at this time. If items are purchased from Hallenstein Brothers for this purpose we're not able to offer returns or exchanges.

Size Guides

How To Measure?

Belts

SizeWaistCm
S3068 - 75
M3276 - 83
L3484 - 91
XL3692 - 99
XXL38100 - 107
XXXL40108 - 115

How To Measure

Waist - Wrap the tape around your waist just above your hip. Keep the tape loose enough to slide a finger between the tape and your waist.

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