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Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

My Account

How do I re-set my password?

You can re-set your password by logging on to your account using your current password and updating your profile.

How do I register?

You can register an account by clicking the 'Register' link in the top of the page next to the Hallensteins logo. Follow the steps on screen from there.

I've lost my password, what can I do?

On the log-in page, type in your registered username and click 'I've forgotten my password'. This will send your password to your registered email address.

My password isn't working, what can I do?

On the log-in page type in your registered username and click 'I've forgotten my password'. This will send your password to your registered email address.

What happens to my details when I register?

An email will be sent to your email address to confirm the registration of your account. Your details will remain private and confidential (refer to our Privacy Policy).