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  • New Zealand New Zealand
  • Australia Australia
  • United States United States
  • International International
New Zealand:

Standard Shipping – Free for orders over $60 - $6.95 for orders under $60

Urgent Tonight – $10 for orders under $60 for same day delivery between 6pm and 9pm (available in Auckland, Wellington and Christchurch).

$3.05 for orders over $60.

Click & Collect – Free for all orders


Standard Shipping – Free for orders over $80 - $15 for orders under $80

United States:

Standard Shipping – Policies will differ across states and regions. Some areas are excluded from free shipping. Select your state to find out your shipping pricing.

Rest of the world:

Standard Shipping – Rates differ depending on location. Please get in touch with our customer services team to enquire about pricing.

Select your country in the checkout for your destination's rate. If your country is not available, please get in touch with customer services to enquire about pricing.
New Zealand:

For all New Zealand orders we aim to deliver within 1 – 3 business days for Metro areas. Rural addresses please allow between 3 – 5 business days.


For all Australian metro orders we aim to deliver within 2 – 3 business days. Rural and remote areas please allow between 4 – 6 business days.

Please note that these timeframes only apply once the order has been dispatched. We generally allow 24 hours for dispatch, during sale or promotional periods these times may differ.

When your order is dispatched you will receive a dispatch confirmation email. Within it you will be able to find your tracking number. You will also be able to find the tracking details within your orders dashboard. Please note that details will only start to appear once the courier has picked up your parcel so there may be a delay in seeing information.
Pending orders are being reviewed by our customer services team before dispatch. Orders are reviewed regularly and should not delay the dispatch of your order.
North Island:

Up to 2 business days from the time the order has been placed.

South Island:

Up to 3 business days from the time the order has been placed.

If you live in an eligible suburb in Auckland, Wellington or Christchurch, you can upgrade to evening delivery for $10. The order would then be delivered between 6pm and 9pm. This service is not available on public holidays.

To be eligible for an Express Tonight order, you must place it before the cut off time.

Auckland order before 2:30pm

Wellington and Christchurch order before 10:30 am.

Orders placed after the cut-off time will be delivered the following business day between 6pm and 9pm.

Please note that SALE items are not available for Express Tonight delivery.

Auckland - order before 2:30pm
Airport, Albany, Auckland CBD, Avondale, Balmoral, Bayswater, Beachhaven, Belmont, Birkdale, Birkenhead, Blockhouse Bay, Botany Downs, Browns Bay, Bucklands Beach, Campbells Bay, Castor Bay, Central Park, French bay, Chatswood, Cheltenham, Clendon, Clover park, Cockle Bay, Conifer Grove, Dannemora, Devonport, Dominion Rd, East Tamaki, Eastern Beach, Eden Terrace, Edmonton, Ellerslie, Epsom, Epsom North, Farm Cove, Favona, Forrest Hill, Glen Eden, Glen Innes, Glendene, Glendowie, Glenfield, Goodward heights, Grafton, Greenhithe, Greenlane, Greenmount, Greenpark, Greenwoods Cnr, Grey Lynn, Half Moon Bay, Hauraki Corner, Henderson, Herald Island, Herne Bay, Highbrook, Highbury, Highland Park, Hill Park, Hillcrest, Hillsborough, Hobsonville, Homai, Howick, Hunters Cnr, Kelston, Kingsland, Kohimarama, Konini, Linoln, Lincoln Heights, Lincoln North, Long Bay, Lynfield, Mairangi Bay (Res), Mangere, Mangere Bridge, Manukau City, Manurewa, Massey, Mairangi Bay, Mairangi Bay (Ind), Meadowbank, Middlemore, Milford, Morningside, Mt Albert, Mt Eden, Mt Eden Cityend, Mt Eden South, Mt Roskill, Mt Wellington, Murrays Bay, New Lynn, New Winsdor, Newmarket, Northcote, Northcross, One Tree Hill, Onehunga, Orakei, Oranga, Otahuhu, Otara, Owairaka, Pakuranga, Panmure, Papatoetoe, Parnell, Penrose, Ponsonby, Pt Chevalier, Pt England, Puhinui, Ranui, Red Hill, Remuera, Rosebank, Rothesay Bay, Royal Heihts Royal Oak, Sandringham, St Heliers, St Johns, St Lukes, St Marys Bay, Sunnyhills, Sunnynook, Sunnyvale, Takanini, Takapuna, Te Atatu, Te Papapa, Three Kings, Titirangi, Torbay, Totara Heights, Unsworth Heights, Waiake Heights, Wakowhai, Waima, Wairau Park, Waterview, Wattle Downs, Western Springs, Westmere, West Harbour, Weymouth, Whenuapai, Whenuapai Air Force, Wiri, Wood Bay and Woodland Park.

Wellington - order before 10:30 am
Airport, Akatarwa, Alicetown, Aotea, Argyle St, Aro Valley, Ascot Park, Avalon, Belmont, Berhampore Birchville, Birdwood, Blue Moutains, Bnt Lower Hutt, Bnt Porirua, Boulcott, Breaker Bay, Broadmeadows, Brooklyn, Brown Owl, Camborne, Cannons creek, Chashmere, Chartwell, Churton park, Cornwall St, Crofton St, Days bay, Eastbourne, Elsdon, Epui, Evans Bay , Fairfield , Glenside, Gracefield, Greenacres, Grenada Nth, Grenada, Greta Point , Happy Valley, Harbor View, Hataitai, Haywards , Heretaunga, Hicks close , Highbury, Homedale, Hongoeka Bay , Horokiwi, Houghton bay, Hutt rd pentone, Island bay , Johnsonville, Judgeford, Kaitoke, Kaiwgarawhara, Karaka Bay , Karehana bay , Karori, Kelburn, Kelson, Keneperu, Khandallah, Kilbirnie, Kingsley Hts, Kingston Hts, Kingston, Korokoro, Kowhai Pk, Linden, Lindevale, Lipman st, Lower Hutt, Lowry Bay, Lyall Bay, Mahina Bay, Maidstone park, Makara Rd 1-129, Mana, Mangaroa, Manor Park, Maoribank, Maungaraki, Maupuia, Maymorn, Melrose, Miramar, Mitcheltown, Moera, Moonshine Rd 0-1000, Morningtown, Mt Cook, Mt Cook, Mt Victoria, Muritai, Naenae, Newlands, Nwtown, Ngaio, Ngauanga, Normandale, Northland, Oak St, Ohariu, Onepoto, Owhiro Bay, Papakowhi, Paparangi, Paremata, Pauatahanui, Perth St, Petone, Pinehaven, Plimmerton, Point Haward, Pomare, Porirua, Rangoon Heights, Raroa, Redwood, Rona Bay, Rongotai, Roseneath, Rothesay Bay, Roxburgh, Rugby St, Seatoun, Seaview, Shelly Bay, Silverstream, Sorrento Bay, Southgate, Stokes Valley, Strathmore PK, Strathmore, Sundale, Sussex St, Taita, Takapuwahia, Tawa, Te Marua, Te Puni, The Platea, Timberlea, Tirohanga, Titahi bay, Totara Park, Tretham, Upper Hut Nth, Upper Hutt Rural, Upper Hutt, Vic University, Vogeltown, Wadestown, Wainuiomata, Waitangirua, Waiwhetu, Wallaceville, Waterloo, Wllington, Wesley Rd, Westhaven, Whitby, Wlton, Wingae, Woburn, Woodbridge and York Bay.

Christchurch - order before 10:30 am
Addington, Airport, Aranui, Avondale, Avonhead ,Avonside, Barrington, Beckenham, Belfast, Bexley, Birmhingham Dr, Bishopdale,Bromley, Brooklands, Broomfield, Bryndwr, Burnside, Burwood, Casebrook, Cashmere, Christchurch CBD, Clifton, Curletts Rd, Dallington, Edgeware, Fendalton North, Fendalton, Ferrymead, Halswell, Harewood, Heathcote, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Hunstbury, Hyde Park, Ilam, Islington, Jipcho Road, Kaiapoi, Lincoln Canterbury, Linwood City, Linwood, Lyttleton, Mairehau, Marshlands, McLeans Island, Merivale, Middleton, Moncks Bay, Mt Pleasant, Murray Aynsley, New Brighton, North Brighton, North Linwood, North New Brighton, Northcote, Northwood, Oaklands, Opawa, Ouruhia, Papanui, Parklands, Phillipstown, Prebbleton, Queenspark, Redcliffs, Redwood, Riccarton, Richmond Hill, Richmond, Rolleston, Russley, Scarborough, Shirley, Smarts Rd, Sockburn, Somerfield, South New Brighton, South Shore, Spreydon, St Albans, St Andrews Hill, St Martins, Strowman, Styx, Sumner, Sydenham, Taylors Mistake, Templeton, Thorrington, University, Upper Riccarton, Waimari, Wainoni, Waltham, Waltham Rd 1 – 141, West Like, Westmorland, Wigram, Windsor, Woolston and Yaldhurst.

If you need to change the delivery address for your order, please get in touch with customer services. As we aim to ship all orders as quickly as possible, it is important that we receive the new address details as soon as possible.

To get in touch please call our Customer Service team on 0800 245 247 in NZ or 1 800 231 249 in AU

New Zealand:

All standard orders are sent through NZ post. Parcels are sent with an Authority to Leave so the courier will try to leave the parcel in a safe location.

Orders with Authority to Leave are the responsibility of the customer. Hallenstein Brothers does not accept liability if a parcel is stolen following delivery.

Urgent Tonight orders are sent through Pace. This method of delivery requires a signature so please ensure that you are available between 6pm and 9pm on the evening of delivery.


All standard orders are sent through DHL. Parcels are delivered with an Authority to Leave, the courier will try to leave the parcel in a safe location.

Rest of the world:

All standard orders shipped internationally are sent through DHL. Parcels are delivered with an Authority to Leave so the courier will attempt to leave the parcel in a safe location.

Unfortunately, we’re unable to deliver to P.O Boxes. Our delivery service providers are only able to deliver to residential or commercial addresses.
We currently deliver to the following international destinations:

UAE, Austria, Brazil, Canada, Cook Islands, China, Germany, Spain, Fiji, France, Hong Kong, Ireland, India, Japan, Malaysia, New Caledonia, Netherlands, Niue, French Polynesia (Tahiti), Paupa New Guinea, Philippines, Sweden, Singapore, Thailand, Tonga, Taiwan, United Kingdom, United States, Vanuatu, Samoa and South Africa.

If you don’t see your country in this list, please get in touch with Customer Service at help@hallensteins.com and we will see what we can do.

Please note that customers or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges vary from country to country. We'd recommend checking your local customs office for further information.

Our warehouse will be closed during the following public holidays. If your order is in the queue to be shipped to be dispatched on any of the dates below, it will be shipped on the next business day. NZ Post time frames may also be affected during the holiday period.

No orders will be shipped on the following dates:

December 25th
January 1st
January 2nd
January 3rd
Good Friday
Easter Sunday
Easter Monday
Waitangi Day
Auckland Anniversary Day
King's Birthday
Anzac Day
Labour Day

Our system automatically suspends orders as a security precaution to protect not only ourselves, but our customers from fraudulent acrtivity.

In the event that your order is suspended, we may request you to send through a screenshot of the transaction from your bank before we can approve it. To protect your privacy, you're more than welcome to cover sensitive details such as account number, name, or anything you might feel uncomfortable sharing.

If you have any concerns regarding this, please email our Customer Services team, and we are happy to help!