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Terms & Conditions

Issued by Hallenstein Bros. Ltd (Hallensteins).

The following terms and conditions govern the use of Hallensteins online service including shopping and participation in promotions run by Hallensteins. You can access this Agreement at any time from the bottom of any page on the site.

Our site is registered in New Zealand. As a consequence, irrespective of your place of residence, any purchase you make will occur in New Zealand and will be governed by these T&Cs and the laws of New Zealand. Any use of currencies other than New Zealand dollars are purely for your ease of reference.

Purchasing from hallensteins.com

Hallenstein Brothers Ltd is a New Zealand owned company.

hallensteins.com gives customers convenient, quick, easy and secure shopping.

Products displayed on this site can be purchased using secure online Mastercard, Visa, Diners Club and American Express transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to register as a member of hallensteins.com. Apart from the many member benefits, including receiving emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout. If you do not want to register as a member you will still be able to make a purchase. Your personal details and postal address will not be saved and you will not receive promotional communications.

The name that will appear on your statement after purchase will be Hallenstein Online.

Pricing

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).

All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Charges

You are required to pay all charges incurred by you or on your behalf through the Site, at the price(s) in effect when these charges are incurred, including, without limitation, all shipping and handling charges and any applicable network charges in respect of mobile downloads. All sales through the Site are final, and all charges from those sales are non refundable, except as otherwise expressly stated in these Terms and Conditions.

Delivery Delays

Technical and/or other problems may postpone, delay or prevent delivery of a particular Product. You should receive any Product(s) that you order within a reasonable timeframe depending on your location.

While Courier Post and DHL make every effort to deliver parcels within our delivery timeframe, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss, damage or cost incurred due to late delivery.

Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Hallensteins cannot guarantee that your monitor's display of any colour will be completely accurate.

Cancellations

It is possible to change or cancel your order once it has been submitted but we need to know as soon as possible. We aim to ship al orders within 24 hours so any changes need to be sent through as quickly as possible. Please get in touch with Customer Services on 0800 245 247 in NZ or 1 800 960 871 in AU, alternatively please email us on help@hallensteins.com

Refunds

At Hallenstein Brothers we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty these can either be replaced or refunded. Free of charge.

We understand that buying clothing online can be tricky. Our lenient returns policy allow you to get a full refund or exchange (NZ only) for any products that you’re not happy with. You have up to 30 days from the date you receive your order to return items with a proof of purchase. Purchases from all other international destinations outside of NZ and AU have up to 60 days.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that he conditions have not been met.

Use of hallensteins.com by you

Your right to use this website is personal to you. You may not authorize others to use this website and you are responsible for your own use of this website.

You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.

This website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Other than connecting to Hallensteins' servers by HTTP requests using a web browser, you may not attempt to gain access to Hallensteins' servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website or otherwise.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, Hallensteins and/or this website.

Copyright

Hallensteins is a trademark of Hallenstein Bros. Ltd. The copyright and other intellectual property rights in the material contained in this website are protected by Hallenstein Bros. Ltd. Any reproduction or use of any of the contents of this website without the express written consent of Hallensteins Bros. Ltd is prohibited.

Disclaimer

This online service provides general information about Hallenstein Bros. Ltd and the products and services they offer. The information contained in this website has been prepared solely for the purpose of providing information about Hallensteins and the services and products they offer. Hallensteins reserves the right to change, delete or move any of the material on this website at any time without notice.

Hallensteins shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.