FAQS

Upon downloading the application for the first time and creating/logging into an account, you will be provided with a unique 15% discount code. This code can be conveniently located within your account tab under the section labeled 'My Discounts'.

The discount of 15% applies to full-price items only. Excludes gift cards, Vintage, and Coming Soon garments. This exclusive discount code is redeemable across all platforms: the mobile app, website, and in-store. The discount code has an expiry date, set one month after the issue. You will be able to see this within the 'My Discounts' tab.

Should you encounter any challenges while redeeming your discount, we encourage you to promptly reach out to our dedicated customer services team for assistance.

When you receive a Hallenstein Brothers gift card to be used online, you will need to log into your account and register the Gift Card. To do so please visit the Gift Card Registration page and validate the card by entering the number of the back.

Once your card is registered, you will be able to redeem it online or instore, check your balance and manage funds across multiple cards.

Please note that you can only use one card per transaction so if you have multiple gift cards you will have to transfer the funds across to a single card which you can then use to complete the payment for your order.

Coming soon items are available for pre purchase prior to the garment's date of arrival. Date of arrival indicated in the product's page selection is an estimated shipping date and garments may be shipped ahead of time or delayed.

Currently due to issues with containers arriving at the ports of Auckland, garments may miss their indicated delivery date. In the event this occurs you are entitled to cancel the order at no penalty - you may also chose to proceed with the order and wait for the new expected delivery date.

We will endeavour to communicate with our customers if any significant delays occur.

If we have not been in touch and you wish to cancel a pre-order please get in touch with our Customer Services team.

t’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID and pay!

Once the order has successfully gone through you will then be sent an order confirmation email.

New customers are able to checkout as a guest when shopping with Hallenstein Brothers online. We do recommend setting up an account so you can receive the benefits of order tracking, newsletters and exclusive discounts.

You can set up an account right now through the register option or set it up while in the checkout.

In the event your gift card is missing or damaged, please get in touch with Customer Services so we can understand the circumstances. We will require some personal details to establish whether we can move the funds from the lost card onto a new one.

Purchasing a gift card very simple. Visit the gift card page and select the amount you would like to have loaded on the card. If you are purchasing a physical gift card please ensure you select the correct delivery address for the recipient as lost gift cards cannot be refunded.

Digital gift cards are sent to the recipient’s email address. The recipient will have to select gift card as their payment method in the checkout if redeeming it online.

Click here to purchase a gift card.

Note that gift cards can only be used to purchase in the currency that was loaded onto the card. New Zealand gift cards cannot be spent on the Australian site and vice versa.

It is possible to change or cancel your order once it has been submitted but we need to know as soon as possible. We aim to ship al orders within 24 hours so any changes need to be sent through as quickly as possible. Please get in touch with Customer Services on 0800 245 247 in NZ or 1 800 231 249 in AU, alternatively please email us on help@hallensteins.com

Just like our retail stores, the price is what it was at the moment of the order being placed. Unfortunately, we can’t refund the difference in these situations.

There are a number of ways to find a product on our site. The easiest way is to browse each of our categories from the navigation and then refine through using the filters available in each category page.

If you know exactly what you’re after, you can search for a product, brand or category through the Search bar function. If you still can’t find what you’re after, check that the spelling is correct or use a broader term. If you need any further help don’t hesitate to get in touch with our Customer Services team.

Please type your discount code into the discount code field on the first page of the checkout. Press the APPLY CODE button and your discount will be taken off any applicable items. Please check your code has been applied prior to concluding the checkout. We are unable to change the price of an item once the order has been placed.

If you have selected debit or credit card as your payment method then you will be charged as soon as the order is placed. In the event that we cannot complete your order in it’s entirety, we will automatically refund you the difference for the garments or items that we were unable to fulfill.

Our New Zealand site accepts payments in NZD only.

Our Australian site accepts payments in AUD only.

Our USA site accepts payments in USD only.

Once you have signed up, you’ll be able to log into ‘My Account’ anytime you want. You can change your password, email address, delivery details, payment methods and wishlist there.

To use Afterpay in store you will need to download the Afterpay app and create an account. When completing your purchase in store you can scan your unique Afterpay Card on the eftpos machine to make payment.

To pay with Afterpay, simply select it as your payment method in the checkout. If you already have an account you will be prompted to log in. Once logged in you will be given all the instructions to complete your purchase. If you do not have an Afterpay account you will be given the option to create an account, you will need to have a debit or credit card available to complete the sign up process. Once you have created an account you will be able to complete the purchase in 4 equal fortnightly payments with no interest.

Orders may be subject to Customs Fees which the shopper is responsible for. All orders are shipped from New Zealand and are inspected by your local customs agents, should an order exceed the value required for customs and duties fees, the carrier will pass on the costs to the customer. Hallensteins is not responsible for this charge and is unable to assist further.

Check your local laws to ensure you remain under the threshold for duties charges.

Should you return your order, we are not able to reimburse for any customs or duties fees charged.

Australian Customers - for further information check the Australian Border Force link here: https://www.abf.gov.au/buying-online/buying-online

Offer applies to selected styles only. The promotion includes one free shirt with every suit purchased at the advertised price of $199. Eligible shirt styles may vary and are subject to availability. Styles included in the promotion are clearly marked. To redeem the offer, the customer must select and add the free shirt to their cart at the time of purchase. For any refunds to be processed, the free shirt must also be returned. Hallensteins reserves the right to amend, extend, or withdraw this offer at any time without prior notice."

Gift With Purchase Terms & Conditions

1. 
   Promotion Overview
   
   Spend more than $90 NZD or $90 AUD in a single transaction online at hallensteins.com and choose a free gift from the selected range of items.
2. Minimum Spend Requirement
   
   The $90 (NZ) and $90 (AU) minimum spend must be met on other merchandise only.
   
   The retail value of the free gift is excluded from the spend threshold.
   
   
   


3. 
   Availability
   
   Offer is valid while stocks last. No rainchecks are available.
   
   Styles are subject to availability and may sell out without notice.
   
   
   


4. 
   Redemption
   
   One free gift per qualifying order.
   
   Eligible customers must add their chosen sunglasses to their cart at checkout to redeem the offer.
   
   
   


5. 
   Returns
   
   If part of the order is returned and the final spend drops below $90 (NZ) or $90 (AU), the gift must also be returned in original condition.
   
   If the sunglasses are not returned, the current retail price of the sunglasses may be deducted from the refund.
   
   
   


6. 
   General Conditions
   
   This offer cannot be redeemed for cash or exchanged for any other product.
   
   Not valid in conjunction with any other free gift promotion.
   
   Hallensteins reserves the right to vary, extend, or withdraw this promotion at any time without notice.
   
   Promotion is available online only at hallensteins.com for customers in New Zealand and Australia.
   
   No set end date applies; the promotion will continue until stock is exhausted or Hallensteins chooses to end it.
   
   
   

At Hallensteins we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. If you have received a faulty garment, please get in touch with customer services.

All Sale items are not eligible for a refund or exchange. If you believe you have received a faulty item, then these return conditions do not apply, please visit a Hallensteins store or contact our customer service team.

For any other item, if for any reason you are not happy with any of the items purchased whether in store or online, you can return them by taking them into one of our stores within 30 days of purchase with your receipt as proof of purchase.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund or ask for you to cover the difference in price. We will refuse returns of items where it is apparent that the conditions have not been met.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins.

Please note that online orders can be returned either back to our distribution centre or in store. In store purchases can only be returned in store.

At Hallensteins we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.

All items labelled 'Final Sale' are not eligible for a return or exchange. If you believe you have received a faulty item, then these return conditions do not apply, please visit a Hallensteins store or contact our customer service team.

For other items, our lenient returns policy allow you to get a full refund or exchange (NZ only) for any products that you’re not happy with. You have up to 30 days from the date you receive your order to return items with a proof of purchase. Purchases from all other international destinations outside of NZ and AU have up to 60 days.

Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund the item to allow you to place a new order for the garment returned. We will refuse returns of items where it is apparent that the conditions have not been met.

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins.

If you have a faulty item, please get in touch with customer services to arrange for a return free of courier charge.

Any product you've bought from our online store can be returned to any of our retail stores or by sending it back to our warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Find a Store

When returning to our NZ Warehouse, the best way is to fill in the Returns Form so we know exactly what you'd like to do. We can refund your purchase or exchange the item/s for something else.

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.

Download Returns Form

All Gift Card purchases and Shipping fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If your item is faulty please get in touch with customer services first to arrange postage.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.
Any exchanges will be sent back to the purchaser free of charge.

If you need to return your purchase in Australia, please fill in the below Returns form and send your order back to our Australia Warehouse within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Please fill in the returns form below to send back with your return.

If you are located in Queensland you may visit any of our branches to exchange or refund the garment in store. Please ensure you take your proof of purchase with you and that garments are in re-sellable condition.

Unfortunately we can't offer exchanges on orders delivered to Australia at this time. All returns sent to our warehouse will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If your garment is faulty, please get in touch with customer services to arrange your return free of postage charges. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

If you need to return your purchase, please fill in the below returns form and send your order back to our NZ Warehouse within 60 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Please fill in the returns form below to send back with your return.

Unfortunately we can't offer exchanges on orders delivered to the rest of the world at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping Fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If you have received a faulty garment, please get in touch with customer services who will help you arrange a return free of courier charges. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back. We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

If you need to return your purchase in the USA, please fill in the below returns form and send your order back to our USA Warehouse within 60 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too).

Unfortunately we can't offer exchanges on orders delivered to the USA at this time. All returns will be automatically refunded and you'll need to order any new sizes or colours via the website again.

We recommend using a tracked service so you can follow your package on it's way back to us.

Download Returns Form

All Gift Card purchases and Shipping Fees cannot be refunded.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallensteins. If your item is faulty please get in touch with customer services first to arrange postage. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.
We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. Hallensteins is not liable for returns lost in transit that have not been tracked.

Anything bought in one of our retail stores needs to be returned to a store. Unfortunately we can't accept these at our warehouses.

Provided the garments remain in the condition in which they were purchased we are happy to exchange or credit within 30 days of your purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them (that means we need the tags too). Remember to bring your proof of purchase as well.

We take pride in the quality of our product and inspect every delivery we get to ensure the product we send on to you is the best it can be. However, if you do receive a product that isn't quite up to scratch, please contact our team at help@hallensteins.com or by phone on 0800 245 247 to arrange a free re-delivery and an exchange or a refund.

If it suits you better, feel free to return the item to one of our retail stores for an exchange or refund.

Find a Store

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Hallenstein Brothers. If your item is faulty please get in touch with customer services first to arrange postage. Faulty garments sent back without prior arrangement may not be able to receive their postage fee back.

Any exchanges (NZ only) will be sent back to the purchaser, free of charge.

We will not refund shipping charges for items returned for change of mind or exchanges.

If you have received an incorrect item, please let us know straight away. Get in touch with our Customer Service on 0800 245 247 in NZ or 1 800 231 249 in AU

Deliver to Store (Click & Collect)
$1.95 for all orders

New Zealand:
Free for orders over $80 or $6.95 for orders under $80
Express Delivery – $10 for orders under $80 for same day delivery between 6pm and 9pm (available in Auckland, Hamilton, Wellington and Christchurch). $3.05 for orders over $80.

Australia:
Standard Delivery (3-8 days) - $9.99 or free on orders over $100.

Express DHL Delivery $15 or free on orders over $150


United States:
Express DHL Shipping – Policies will differ across states and regions. Some areas are excluded from free shipping. Select your state to find out your shipping pricing.

Rest of the world:
Express DHL Shipping – Rates differ depending on location. Please get in touch with our customer services team to enquire about pricing.

Select your country in the checkout for your destination's rate. If your country is not available, please get in touch with customer services to enquire about pricing.

New Zealand:
For all New Zealand orders we aim to deliver within 1–3 business days for Metro areas. Rural addresses please allow between 3–5 business days.

Australia:
For Standard Delivery we aim to deliver 3-8 business days for Metro locations. Rural and remote areas please allow more time.

For Express DHL Delivery we aim to deliver within 2 – 3 business days for Metro locations. Rural and remote areas please allow between 4 – 6 business days.

Please note that these timeframes only apply once the order has been dispatched. We generally allow 24 hours for dispatch, during sale or promotional periods these times may differ.

When your order is dispatched you will receive a dispatch confirmation email. Within it you will be able to find your tracking number. You will also be able to find the tracking details within your orders dashboard. Please note that details will only start to appear once the courier has picked up your parcel so there may be a delay in seeing information.

Pending orders are being reviewed by our customer services team before dispatch. Orders are reviewed regularly and should not delay the dispatch of your order.

North Island:

Up to 2 business days from the time the order has been placed.

South Island:

Up to 3 business days from the time the order has been placed.

If you live in an eligible suburb in Auckland, Hamilton, Wellington or Christchurch, you can upgrade to evening delivery for $10. The order would then be delivered between 6pm and 9pm. This service is not available on public holidays.

To be eligible for an Express Tonight order, you must place it before the cut off time.

Auckland order before 2:30pm

Wellington, Hamilton and Christchurch order before 10:30 am.

Orders placed after the cut-off time will be delivered the following business day between 6pm and 9pm.

Please note that SALE items are not available for Express Tonight delivery.

Please do not select business addresses as parcels are delivered outside of business hours.

Auckland - order before 2:30pm
Airport, Albany, Auckland CBD, Avondale, Balmoral, Bayswater, Beachhaven, Belmont, Birkdale, Birkenhead, Blockhouse Bay, Botany Downs, Browns Bay, Bucklands Beach, Campbells Bay, Castor Bay, Central Park, French bay, Chatswood, Cheltenham, Clendon, Clover park, Cockle Bay, Conifer Grove, Dannemora, Devonport, Dominion Rd, East Tamaki, Eastern Beach, Eden Terrace, Edmonton, Ellerslie, Epsom, Epsom North, Farm Cove, Favona, Forrest Hill, Glen Eden, Glen Innes, Glendene, Glendowie, Glenfield, Goodward heights, Grafton, Greenhithe, Greenlane, Greenmount, Greenpark, Greenwoods Cnr, Grey Lynn, Half Moon Bay, Hauraki Corner, Henderson, Herald Island, Herne Bay, Highbrook, Highbury, Highland Park, Hill Park, Hillcrest, Hillsborough, Hobsonville, Homai, Howick, Hunters Cnr, Kelston, Kingsland, Kohimarama, Konini, Linoln, Lincoln Heights, Lincoln North, Long Bay, Lynfield, Mairangi Bay (Res), Mangere, Mangere Bridge, Manukau City, Manurewa, Massey, Mairangi Bay, Mairangi Bay (Ind), Meadowbank, Middlemore, Milford, Morningside, Mt Albert, Mt Eden, Mt Eden Cityend, Mt Eden South, Mt Roskill, Mt Wellington, Murrays Bay, New Lynn, New Winsdor, Newmarket, Northcote, Northcross, One Tree Hill, Onehunga, Orakei, Oranga, Otahuhu, Otara, Owairaka, Pakuranga, Panmure, Papatoetoe, Parnell, Penrose, Ponsonby, Pt Chevalier, Pt England, Puhinui, Ranui, Red Hill, Remuera, Rosebank, Rothesay Bay, Royal Heihts Royal Oak, Sandringham, St Heliers, St Johns, St Lukes, St Marys Bay, Sunnyhills, Sunnynook, Sunnyvale, Takanini, Takapuna, Te Atatu, Te Papapa, Three Kings, Titirangi, Torbay, Totara Heights, Unsworth Heights, Waiake Heights, Wakowhai, Waima, Wairau Park, Waterview, Wattle Downs, Western Springs, Westmere, West Harbour, Weymouth, Whenuapai, Whenuapai Air Force, Wiri, Wood Bay and Woodland Park.

Wellington - order before 10:30 am
Airport, Akatarwa, Alicetown, Aotea, Argyle St, Aro Valley, Ascot Park, Avalon, Belmont, Berhampore Birchville, Birdwood, Blue Moutains, Bnt Lower Hutt, Bnt Porirua, Boulcott, Breaker Bay, Broadmeadows, Brooklyn, Brown Owl, Camborne, Cannons creek, Chashmere, Chartwell, Churton park, Cornwall St, Crofton St, Days bay, Eastbourne, Elsdon, Epui, Evans Bay , Fairfield , Glenside, Gracefield, Greenacres, Grenada Nth, Grenada, Greta Point , Happy Valley, Harbor View, Hataitai, Haywards , Heretaunga, Hicks close , Highbury, Homedale, Hongoeka Bay , Horokiwi, Houghton bay, Hutt rd pentone, Island bay , Johnsonville, Judgeford, Kaitoke, Kaiwgarawhara, Karaka Bay , Karehana bay , Karori, Kelburn, Kelson, Keneperu, Khandallah, Kilbirnie, Kingsley Hts, Kingston Hts, Kingston, Korokoro, Kowhai Pk, Linden, Lindevale, Lipman st, Lower Hutt, Lowry Bay, Lyall Bay, Mahina Bay, Maidstone park, Makara Rd 1-129, Mana, Mangaroa, Manor Park, Maoribank, Maungaraki, Maupuia, Maymorn, Melrose, Miramar, Mitcheltown, Moera, Moonshine Rd 0-1000, Morningtown, Mt Cook, Mt Cook, Mt Victoria, Muritai, Naenae, Newlands, Nwtown, Ngaio, Ngauanga, Normandale, Northland, Oak St, Ohariu, Onepoto, Owhiro Bay, Papakowhi, Paparangi, Paremata, Pauatahanui, Perth St, Petone, Pinehaven, Plimmerton, Point Haward, Pomare, Porirua, Rangoon Heights, Raroa, Redwood, Rona Bay, Rongotai, Roseneath, Rothesay Bay, Roxburgh, Rugby St, Seatoun, Seaview, Shelly Bay, Silverstream, Sorrento Bay, Southgate, Stokes Valley, Strathmore PK, Strathmore, Sundale, Sussex St, Taita, Takapuwahia, Tawa, Te Marua, Te Puni, The Platea, Timberlea, Tirohanga, Titahi bay, Totara Park, Tretham, Upper Hut Nth, Upper Hutt Rural, Upper Hutt, Vic University, Vogeltown, Wadestown, Wainuiomata, Waitangirua, Waiwhetu, Wallaceville, Waterloo, Wllington, Wesley Rd, Westhaven, Whitby, Wlton, Wingae, Woburn, Woodbridge and York Bay.

Christchurch - order before 10:30 am
Addington, Airport, Aranui, Avondale, Avonhead ,Avonside, Barrington, Beckenham, Belfast, Bexley, Birmhingham Dr, Bishopdale,Bromley, Brooklands, Broomfield, Bryndwr, Burnside, Burwood, Casebrook, Cashmere, Christchurch CBD, Clifton, Curletts Rd, Dallington, Edgeware, Fendalton North, Fendalton, Ferrymead, Halswell, Harewood, Heathcote, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Hunstbury, Hyde Park, Ilam, Islington, Jipcho Road, Kaiapoi, Lincoln Canterbury, Linwood City, Linwood, Lyttleton, Mairehau, Marshlands, McLeans Island, Merivale, Middleton, Moncks Bay, Mt Pleasant, Murray Aynsley, New Brighton, North Brighton, North Linwood, North New Brighton, Northcote, Northwood, Oaklands, Opawa, Ouruhia, Papanui, Parklands, Phillipstown, Prebbleton, Queenspark, Redcliffs, Redwood, Riccarton, Richmond Hill, Richmond, Rolleston, Russley, Scarborough, Shirley, Smarts Rd, Sockburn, Somerfield, South New Brighton, South Shore, Spreydon, St Albans, St Andrews Hill, St Martins, Strowman, Styx, Sumner, Sydenham, Taylors Mistake, Templeton, Thorrington, University, Upper Riccarton, Waimari, Wainoni, Waltham, Waltham Rd 1 – 141, West Like, Westmorland, Wigram, Windsor, Woolston and Yaldhurst.

If you need to change the delivery address for your order, please get in touch with customer services. As we aim to ship all orders as quickly as possible, it is important that we receive the new address details as soon as possible.

To get in touch please call our Customer Service team on 0800 245 247 in NZ or 1 800 231 249 in AU

New Zealand:
All standard orders are sent through NZ post. Parcels are sent with an Authority to Leave so the courier will try to leave the parcel in a safe location.

Orders with Authority to Leave are the responsibility of the customer. Hallenstein Brothers does not accept liability if a parcel is stolen following delivery.

Express Tonight orders are sent through Pace. This method of delivery requires a signature so please ensure that you are available between 6pm and 9pm on the evening of delivery.

Australia:
Standard Shipping is delivered through NZPost/AUPost with an Authority to Leave, the courier will try to leave the parcel in a safe location.

Express Shipping orders are sent through DHL. Parcels are delivered with an Authority to Leave, the courier will try to leave the parcel in a safe location.


Rest of the world:
All orders shipped internationally are sent through DHL. Parcels are delivered with an Authority to Leave so the courier will attempt to leave the parcel in a safe location.

Unfortunately, we’re unable to deliver to P.O Boxes. Our delivery service providers are only able to deliver to residential or commercial addresses.

We currently deliver to the following international destinations:

UAE, Austria, Brazil, Canada, Cook Islands, China, Germany, Spain, Fiji, France, Hong Kong, Ireland, India, Japan, Malaysia, New Caledonia, Netherlands, Niue, French Polynesia (Tahiti), Paupa New Guinea, Philippines, Sweden, Singapore, Thailand, Tonga, Taiwan and Samoa.


If you don’t see your country in this list, please get in touch with Customer Service at help@hallensteins.com and we will see what we can do.

Please note that customers or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges vary from country to country. We'd recommend checking your local customs office for further information.

Our warehouse will be closed during the following public holidays. If your order is in the queue to be shipped to be dispatched on any of the dates below, it will be shipped on the next business day. NZ Post time frames may also be affected during the holiday period.

No orders will be shipped on the following dates:

December 25th
January 1st
January 2nd
January 3rd
Good Friday
Easter Sunday
Easter Monday
Waitangi Day
Auckland Anniversary Day
King's Birthday
Anzac Day
Labour Day

Our system automatically suspends orders as a security precaution to protect not only ourselves, but our customers from fraudulent activity.

In the event that your order is suspended, we may request you to send through a screenshot of the transaction from your bank before we can approve it. To protect your privacy, you're more than welcome to cover sensitive details such as account number, name, or anything you might feel uncomfortable sharing.

If you have any concerns regarding this, please email our Customer Services team, and we are happy to help!

If you choose Click & Collect when purchasing your items online, we'll send your order directly to one of our stores for you to pick up there. This is useful if you're not usually at home when the courier comes or if you'd like to try on the item when you get.

Click and Collect is $1.95 and available for both our New Zealand and Queensland customers.

Click and Collects will be fulfilled by our distribution centre team and couriered to your selected branch. This process may take up to 3 business days.

If you've got any other questions feel free to give us a call on 0800 245 247 or send us an email at help@hallensteins.com

Please await pick up confirmation from staff prior to visiting the store.

Once your order is ready to be collected, you will receive an email to notify you of this. Once in store, let a staff member know that you are in to pick up your order and quote your order number or show them the email with the order details. You will need to show an I.D with a name matching the order to retrieve the parcel.

Click and collect garments can be returned to any store or to our distribution centre. Please ensure that all tags are still attached to the garments and unworn. Please note that a 30 day limit applies from the date the order has been picked up from the store.

Find a Store

If you choose to return it to our Distribution Centre, please fill in a returns form with the order number and product details.

Download Returns Form

New Zealand customers please return to:
Hallenstein Brothers Webshop Returns
7 Kordel Place East Tamaki
Auckland
New Zealand

Australian customers please return to:

Hallenstein Brothers
Westfield North Lakes,
Anzac Ave & North Lakes Dr,
North Lakes,
QLD
4509
Australia

We recommend using a tracked service so you can follow your package on it's way back to us.

Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.

Once we've sent you an email to let you know it's ready to collect we'll hold onto it there for 30 days. If you don't collect your order within the 30 days we'll cancel the order and process a refund (this can take up to 5 days to be processed).

If you're already logged in you can head to your My Account page and update the password in your profile.

My Account

If you're having trouble logging in, please visit the page below and enter your email address in the 'Forgot your password' section. We'll send you an email with a link to create a new password for your account.

Forgot your password

Please visit the page below to create an account

Register

An email will be sent to you to confirm the registration of your new account. Your details will remain private and confidential (refer to our Privacy Policy).

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. If this does not solve your issue please get in touch with customer services by phone or email with the following details:

• What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred
• If you get an error message, please include it in your message to us

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add web.admin@hallensteins.co.nz' to your email address book, then emails from us should come through just fine.

If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.

If you are still unable to work out why you are not receiving a confirmation email then please email our Customer Service Team and we will look into this for you.

When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.

Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.

To remove an item from your cart, swipe the product box to the left while viewing your cart. This action reveals the "Delete" button. Tap the "Delete" button, and the item will be removed from your cart.

CUSTOMER RATINGS AND REVIEWS TERMS AND CONDITIONS

By submitting any content to Hallenstein Brothers, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• all "moral rights" that you may have in such content have been voluntarily waived by you;
• all content that you post is accurate;
• you are at least 13 years old;
• use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• that is known by you to be false, inaccurate or misleading;
• that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• that is, or may reasonably be considered to be submitted in extreme volumes and as such be deemed as ‘spam’;
• for which you were compensated or granted any consideration by any third party;
• that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
• that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Hallenstein Brothers (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Hallenstein Brothers a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Hallenstein Brothers' sole discretion. Hallenstein Brothers reserves the right to change, condense or delete any content on Hallenstein Brothers' website that Hallenstein Brothers deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Hallenstein Brothers does not guarantee that you will have any recourse through Hallenstein Brothers to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Hallenstein Brothers reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Hallenstein Brothers, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Hallenstein Brothers, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Hallenstein Brothers and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

To be eligible to go in the draw to win the $200 monthly clothing voucher your review needs to be approved and verified. To verify your review please enter your email address and order number in the form while reviewing a purchased product. Once a review has been submitted it cannot be changed so ensure you have entered your details correctly prior to submitting your review.

Cotton is a natural fibre that is used across our range of clothing in a variety of ways. Cotton is spun into yarn that can be woven into a soft and durable fabric. At Hallenstein Brothers we use Asiatic cotton and Organic Cotton which is certified by an independent third party. Cotton can be woven in a variety of ways to create every day fabrics for you to enjoy, including corduroy, denim, velour and fleece. Cotton is normally easy to care for through machine washing and hang drying but refer to care instructions to ensure the longevity of your garments.

Polyester is a synthetic fabric that is usually made from Petrolium. It is a multi purpose fabric that can be easily used across a variety of applications, from sportswear to suiting. Polyester as a fabric is versatile enough that it can be used on its own or as component in blended fabrics with cotton or wool to help their natural counterparts improve their shrinkage, durability and wrinkling characteristics.

Polyester is featured across a variety of categories including tees, shirts, denim, suiting and jackets. Their application and purpose for each garment will ensure that you are comfortable through every wear!

Wool is a natural fabric which is derived from Merino sheep using sustainable farming practices. Unlike polyester, Merino wool is an entirely renewable fabric as merino sheep produce new coats yearly. Our merino wool is normally used across our knitwear and suiting categories.

There are different types of merino wool, in particular Hallenstein Brothers uses fine gauge wool to fabricate our range of crew, v-neck, roll neck and 1/4 zip jumpers.

We also use fine merino wool to create a lavish suiting range that will be suitable for the wearer all year round.

All of our merino wool is Woolmark approved, indicating that it has been sourced responsibly from approved Australian farmers.

Caring for your merino wool garments is easy, it requires less washes due to its stain, odour and crease resistant capabilities. Though if you do need to wash them, select the wool option on your washing machine and use a wool approved detergent. If your washing machine does not have a wool washing option then use a cold water wash with a gentle spin cycle. Do not allow your garments to rest in the washing machine post wash and dry them flat.

Suiting will require dry cleaning, your local supplier will know what to do!

Our range of oversized garments have been designed true to size. That means you should order your regular size unless you deliberately want it to fit a bit slimmer. The secret to wearing oversized is ensuring your entire look feels relaxed. Pairing up an oversized tee or shirt with skinny jeans is just a bit too much of a contrast to pull off. As a rule, the sleeves on an oversized tee should not exceed your elbows and the back should not go past the bottom of your butt.

Our Box Fit Tees are considered an Oversized Fit so ensure that you order true to size for the best results.

Linen is a natural fibre derived from flax. Lightweight and breathable, it is generally worn through the warmer months through shirting and tailoring. Made in a way we’re proud of, our Linen Range is crafted from traceable flax produced exclusively in France, Belgium or the Netherlands. Traceability ensures the environment, as well as the producers, are respected at every step of the process. Our new range brings updated styling and soft yet durable wear. Great for any season, linen is a natural fibre that drapes nicely through pants and shirting which are perfect for both casual and formal wear.

TRADE PROMOTION - ABBREVIATED TERMS & CONDITIONS OF ENTRY

Promotion Period: 15th - 24th December 2025 Entry is open to New Zealand or Australia Residents aged 18yr+ who have made a purchase online or instore at Hallensteins of $50 or over during the promotional period. Entrants who purchase at a Hallensteins store must have their purchase tagged to an account via email receipt. Total prize pool is worth up to NZD $6056. The winner(s) will be the first two (2) entries drawn at random on Thursday 8th January 2026 at 10am NZT. The winner(s) will be notified via email within 2 working days of the draw. The Promoter’s decision is final & no correspondence will be entered into. The Promoter is HALLENSTEIN BROS LIMITED, Company No: 9429039615084 Address: Level 3, 237 Broadway, Newmarket Auckland 1023

TRADE PROMOTION - TERMS & CONDITIONS OF ENTRY
Schedule to Terms & Conditions

Eligible Entrants
Residency	Entry is open to New Zealand & Australia Residents
Age Requirement	Entrants must be 18+ to enter
Entry Mechanism	To enter, entrants must make a purchase of $50 or over either: a) Online and enter a valid email address for the order b) In store, and have your purchase receipt via valid email address. Each purchase is worth one (1) entry. Purchases that are returned are not eligible for an entry.
Entry Limit	No limit, purchases that are returned are not eligible for an entry.
Promotion Period:-
Commencement Time	9am NZT
Commencement Date	15/12/2025
Close Time	11.59pm NZT
Close Date	24/12/2025
Nominated Business	Hallensteins
Draw Date	08/01/2026
Draw Time	10am NZT
Prize	Two (2) winners total will win one (1) of the two prize pools. There are two (2) prize pools total consisting of: Prize 1: One (1) person will win Two (2) VIP Tickets to Laneway Festival New Zealand 2026, with flights (from any major city in Australia to Auckland) and 1 nights’ accommodation in Auckland (shared room). – two (2) tickets total (AU Territory) Prize 2: One (1) person will win Two (2) VIP Tickets to Laneway Festival New Zealand 2026, with flights from any major city in New Zealand to Auckland and 1 nights accommodation (shared room) if required – two (2) tickets total (NZ Territory) Two (2) winners total will win one (1) of the $3028 prize pools.
Total Prize Value	New Zealand $: Prize one – NZD $3028 Prize two – NZD $3028
Approved Notification Method	The winner(s) will be contacted directly by Hallensteins via email.
Prize Delivery Method	The winner(s) will receive tickets directly via email
Prize Delivery Date	Tickets will be emailed no later than the last week of January 2026.
Re-Draw Date	08/01/2026
Re-Draw Time	10am NZT
Re-Draw Notification Method	The winner(s) will be contacted directly by Hallensteins via email.
Special Conditions	This promotion is a game of chance. The information provided will only be used for the purposes outlined in these terms and conditions. Entries that do not comply with these Terms and Conditions will be deemed invalid. Any questions, comments or complaints from entrants should be directed to the Promoter at the address listed below. By entering into this promotion, each entrant agrees to release and indemnify and keep indemnified Instagram or Facebook from and against all liability and forever forgo and abandon all rights and causes of action against Instagram or Facebook. arising as a result of the Promoter conducting this promotion. This promotion is in no way sponsored, endorsed or administered by St. Jerome's Laneway Festival 2026 (“Laneway Festival”). Prize tickets may not be resold or exchanged and are subject to Laneway Festival’s Event Terms and Conditions, including any applicable age restrictions. For the avoidance of doubt, winners and their guests must be 18 years old at the date of entry into the event. Winners and their guests must have a valid passport, and visa required to enter New Zealand. The prize does not include visas, travel insurance or any other expenses.

Terms & Conditions

1. Information on how to enter and prizes forms part of these conditions. By participating, entrants agree to be bound by these conditions. Entries must comply with these conditions to be valid. For the avoidance of doubt, the Schedule to the Terms & Conditions forms part of these conditions.
2. Entry is open to Eligible Entrants. The directors, management and employees (and their immediate families) of the Promoter, its related entities, printers, suppliers, providers and agencies whom are directly associated with the conduct of this promotion; and any manufacturer/retailer activating the promotion and the management of their benefiting organisations are ineligible to enter the promotion.
   
3. To enter the promotion, Eligible Entrants must complete the Entry Mechanism during the Promotion Period.
   
4. The Promoter accepts no responsibility for late, lost or misdirected entries. Incomplete, ineligible or incomprehensible entries will be deemed invalid. Entries must be submitted in the manner required and received by the Promoter during the promotional period. Entries received will be considered final by the Promoter. Late entries will not be accepted.
   
5. Promotion commences at the Commencement Time on the Commencement Date and closes at the Close Time on the Close Date. The draw will take place at the Nominated Business at the Draw Time (local time) on the Draw Date. The Promoter’s decision is final and no correspondence will be entered into.
   
6. The Prize must be taken as offered and cannot be varied. Prizes are not transferable or exchangeable and cannot be taken as cash. Any change in the value of a prize between the publishing date and the date the prize is claimed is not the responsibility of the Promoter. The Promoter accepts no responsibility for any tax implications that may arise from the prize winnings. Independent financial advice should be sought. All warranty claims in respect of the prizes must be directed towards the applicable manufacturer and not the Promoter.
   
7. The Winner will be notified in writing by the Approved Notification.
8. Prizes will be delivered to winners by the Prize Delivery Method by the Prize Delivery Date. The Promoter and its agents associated with this promotion take no responsibility for a prize (or part of a prize) damaged or lost in transit (if relevant).
   
9. The Promoter encourages the responsible use of the Prize(s), in accordance with applicable State legislation.
   
10. If for any reason a prize, or any part of a prize becomes unavailable for any reason beyond the Promoter’s reasonable control, the Promoter reserves the right to substitute the prize (or part thereof) for an alternative prize to the same value of the original prize value, subject to any written directions made under applicable State or Territory legislation.
11. Entrants must only enter in their own name. The Promoter reserves the right to request the winner(s) to produce (within the requested time) appropriate photo identification or other documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm their identity, age, residency, eligibility to enter and claim a prize and any information submitted by the entrant in entering the promotion before issuing a prize. If the documentation required by the Promoter is not received by the Promoter (or its nominated agent) or the winning entrant has not been verified or validated to the Promoter’s satisfaction within the time requested, that winner’s entry will become invalid. Proof of identification, residency and entry considered suitable for verification is at the sole discretion of the Promoter. The prize(s) will only be awarded following any winner validation and verification that the Promoter requires in its sole discretion. In the event that a prize winner cannot provide suitable proof, the relevant prize will be forfeited and no substitute will be offered.
12. If there is no Prize Winner or the Prize Winner cannot be found, the Promoter will publish it.
13. The Promoter may conduct such further draws as are necessary (including a second chance draw) at the same place as the original prize draws on Re-Draw Date at the Re-Draw Time (NZT) in order to distribute any prizes forfeited or unclaimed by that time in respect of those draws, subject to any written directions given under applicable State legislation.
14. The Winner(s) of any unclaimed prize draw will be notified by the Approved Notification. All reasonable steps to notify the winner of the results of any unclaimed prize draws will be taken by the Promoter. The Promoter’s decision is final and no correspondence will be entered into.
15. Where applicable, the Promoter reserves the right to request that the prize winner or any of their companions obtain certification from a medical professional that they are in the mental or physical condition necessary to be able to safely participate in the prize. If the prize winner or any of their companions is unable to provide such certification, the Promoter reserves the right to refuse to allow the prize winner or any of their companions to take part in any or all aspects of the prize.
16. No compensation will be payable if a winner, or their companions (if applicable) are unable to use any element of the prize as stated for whatever reason, including, festival cancellation, refusal of entry or ejection from the date locations or participation in certain activities for health, age, behaviour or safety reasons. Any part of a prize that is not taken for any reason is forfeited. The Promoter is not liable for rescheduled Festival(s) or lost travel costs in the event of Festival cancellation or postponement.
17. Liability: Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.
18. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter including because of war, terrorism, state of emergency or disaster (including natural disaster), infection by computer virus, bugs, tampering, unauthorised intervention, technical failures or any which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
19. The Promoter and its associated agencies and companies are not responsible for any problems, delays or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to entrant's or any other person's mobile handset, computer or peripherals related to, or resulting from, participation in this promotion or the downloading of any materials related to this promotion.
20. Entry and continued participation in this promotion is subject to any applicable event licensee’s liquor serving policy.
    
21. Right to verify: The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these conditions of entry, or if the entrant is engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
22. Any entry that contains content that the Promoter, in its sole discretion, considers to be offensive or inappropriate in any way or that the Promoter considers, in its sole discretion, to infringe any intellectual property rights or other rights of any person, corporation or entity, will be considered ineligible. The decision to accept or reject an entry is at the Promoter’s sole discretion and no correspondence will be entered into.
    
23. The Promoter will not be responsible for any incorrect, inaccurate or incomplete information communicated in the course of, or in connection with, this promotion if the deficiency is occasioned by any cause outside the reasonable control of the Promoter.
24. Dispute: If any dispute arises about the conduct of the promotion or the claiming of the prize, the claimant may give written notice to the Promoter giving details of the nature of the dispute and the circumstances giving rise to the dispute. The Promoter will attempt in good faith to reach a settlement as soon as possible. Should agreement not be reached and if the parties agree, they will refer the dispute for mediation.
25. Caution: any attempt to deliberately undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suffers loss or incurs any costs in connection with any breach of these conditions of entry or any other legal obligation by an entrant, the entrant agrees to indemnify the promoter for those losses, damages and costs.
26. Consent: As a condition of entering this promotion, entrants consent to the Promoter using the entrant's name, likeness, image and/or voice in the event they are a winner of a draw (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration or compensation for the purpose of promoting, publicising or marketing this promotion (including any outcome), and promoting any products or services manufactured, distributed and/or supplied by the Promoter. The winner(s) agree to participate in all reasonable promoted activities in relation to this promotion as requested by the Promoter and its agents.
    
27. As a condition of accepting the prize, the winner (and his/her companion(s), if applicable) may be required to sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
    
28. All entries and any copyright subsisting in the entries become and remain the property of the Promoter.
    
29. Your Personal Information is collected by the Promoter for the purpose of administering this promotion, notifying winners, and if you opt in, sending marketing materials. Failure to provide the Personal Information may result in your entry being invalid. The Promoter may also share your Personal Information with other companies or individuals who assist us in providing products or services or who perform functions on its behalf (such as direct marketing companies, mailing houses, consultants and service providers). The Promoter’s Privacy Policy, which includes information about how to access and correct your personal information or make a privacy complaint, is available at https://www.hallensteins.com/l/our-privacy-policy. If the Promoter is to disclose information to an overseas recipient it is likely to be to one of the countries identified in its Privacy Policy.
    
30. All entries are subject to the Special Conditions.
    
31. The Promoter is HALLENSTEIN BROS LIMITED, Company No: 9429039615084 Address: Level 3, 237 Broadway, Newmarket Auckland 1023 help@hallensteins.com

Terms & Conditions

●Enter the comp here https://form.typeform.com/to/bPvmHMWf

●Competition runs from Friday 30 Jan - Monday 16 Feb 2026.

● Competition is open to NZ residents only.

● To be eligible to enter you need to spend $50 in store or online at Hallensteins.

● Employees of Hallensteins are unable to enter.

● Winner will be announced Wednesday 18 Feb 2026, via social media and will be contacted via phone and email.

● Prize includes 9 holes of golf with Will Jordan, for winner and plus one at the Christchurch Golf Club + 2x $200 Wardrobe supplied by Hallensteins. Flights and Accommodation are included, if the winner is not based in Christchurch.

● Winners must be in the same city and take all flights, accommodation and transfers together. Accommodation will be provided as twin share.

● Winner must be available for the event on Wednesday 25th Feb 2026 to be the winner of the prize.

● Prize cannot be exchanged for cash.

● If the winner cannot accept the prize for any reason they will forfeit the prize and it will be redrawn.

● If for any reason the event is not able to go ahead, an alternate date will be organised.

Terms and conditions

Promoter
The promoter is Hallensteins Brothers Limited.

Promotion Period
The promotion runs during Laneway Festival Auckland 5th Feb 2026 at the Hallensteins activation area (“Hallensteins House”), while prizes last.

Eligibility
Open to Laneway Festival attendees aged 18 years or over who are wearing a Hallensteins product at the event. Employees of the promoter and associated agencies are not eligible.

How to Enter
Hallensteins staff will be roaming the festival and may select eligible participants wearing Hallensteins to receive one (1) Fit Pass. Fit Pass holders must visit Hallensteins House to spin the prize wheel. One entry per person. One Fit Pass per person.

Spin Wheel
The wheel has to fully rotate at least once to be an eligible spin. As prizes last, "spin again" signs will be substiuted.

Prizes
Prizes are awarded instantly, subject to availability. No cash or substitutions. Hundreds of instant-win prizes are available, including:
iPhone 17 (one winner)
Pringles chips
Hallensteins gift cards valued between $20–$100
Hallensteins Sunglasses
Hallensteins Muscle Tank
Hallensteins Cross Body Bags

General
Fit Passes are valid for one spin only and must be presented at the time of entry. Prizes are not transferable or exchangeable. The promoter reserves the right to verify eligibility and refuse entry or prize redemption if the promotion is misused or tampered with.

Liability
To the extent permitted by law, the promoter is not responsible for any loss, damage, or injury arising from participation or prize use.