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Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Emails

How can I stop receiving marketing emails?

We try to keep our emails as relevant as possible so we can let you know about all the great deals we have. However, if you'd like to stop receiving these please click the 'unsubscribe' link in the bottom of every marketing email we send.

Alternatively feel free to contact us to have our team remove you. Please be sure to include your full name and the email address you used when you registered with or made a purchase from Hallensteins. Please note it may take up to 10 working days to process your email request, during which period you may continue to receive communications from Hallensteins.

I haven't received an email to confirm my order.

As soon as you place your order we'll send you an email to confirm the details and the next steps. Sometimes these get stuck when we've got multiple emails going out at the same time or there may be a spelling mistake in the email you've used. Remember to check your junk or spam folders in case the email has gone in there.

If you haven't received anything after up to an hour, please contact us.

I've sent an email to Customer Service and not had a reply

Customer services will endeavour to reply within 24 hours of having received your email if you have contacted us between 8:30 am - 5:00pm Monday to Friday. Emails received after hours or during the weekend may take up to 48 hours to be replied to. Please note that there may be delays during promotional periods.

Why am I getting emails from Hallensteins?

You will receive marketing emails if you have signed up to our database through our various sign up points on the site or in store.

You will receive non-marketing emails if you have placed an order with us, such as order confirmation and dispatch emails.

If you are receiving unsolicited marketing emails from us, please get in touch with our customer services team so we may investigate how this can be the case, we will unsubscribe you from our database in the process.

Size Guides

How To Measure?

Footwear

UsAu/ukEu
7640
8741
9842
10943
111044
121145
131246

How To Measure

Sizes listed are US, unless otherwise noted

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