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Hallenstein Brothers

Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!


Can I purchase online with my Hallensteins Gift Card?

Yes, firstly you'll need to register your gift card first by going to your Account and then registering the gift card.

Go to My Account

Gift Cards can only be used to purchase in the currency that was loaded on to the card. Unfortunately New Zealand Gift Cards cannot be redeemed in AUD or vice versa.

Digital Gift Cards

Digital Gift cards are sent to the recipients email address. The e-card includes a four digit security pin. Enter the e-card details in the payment step of the checkout to complete your order. Please note these can take up to 24 hours to be emailed.

Do I need to create an account to shop with you?

We offer a guest checkout that lets you make your purchase without an account but we recommend creating a password after you've ordered so it's faster for you next time. Creating an account also lets you track your order so it's really easy to see where your package is.

How do I search for a product?

There are a number of ways to find a product on our site. The easiest way is to browse each of our categories from the navigation at the top of site then refine through the filters available in the top left of the page.

If you know exactly what you're after, you can search for a product, brand or category through the Search function at the top of the site. If you can't find what you're after check that the spelling is correct. If you're still not getting any results, get in touch with us and we'll see what we can do.

How do I use a promo or discount code?

Once you have added products to your cart, proceed to the checkout. Underneath the items listed in your cart is a discount code box. Enter your discount code and click Apply.

Please note: Discount codes will not apply to Gift Cards.

I have bought something but have seen it at a different price on your website

Just like our retail stores, the price is what it was at the moment you bought it. Keep an eye out for future offers to get the best deal you can next time. Unfortunately we can't refund the difference in these situations

I want to cancel or change my order

It is possible to change your order once it has been submitted but we need to know ASAP. We aim to ship all orders as soon as we can so we have to act fast to make any changes.

Please contact our delivery team on 0800 245 247 or email

Is it safe to buy online using my credit card?

When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.

Size Guides

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How To Measure

Sizes listed are US, unless otherwise noted