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An item in my order is incorrect
Can I arrange to collect my order instead of having them couriered?
Can I change the delivery address for an order that I have already submitted?
Can I ship to an international address?
Has my order been shipped out yet?
How long will my order take to arrive?
How much does delivery cost?
I have received a faulty item
One or more items is missing from my order
How do I opt out of marketing emails?
I haven't received a validation email - what do I do?
Why am I getting emails from Hallensteins?
How do I re-set my password?
How do I register?
I've lost my password, what can I do?
My password isn't working, what can I do?
What happens to my details when I register?
Can I purchase online with my Hallensteins Gift Card?
Is it safe to buy online using my credit card?
Can I return or exchange items that I buy online at Hallensteins retail stores?
I've ordered the wrong size or colour, how can I exchange it?
My purchase is faulty, how can I exchange it?
Our Returns Policy
Will I have to pay another courier fee for return or replacement product?
Do I need to create an account to shop with you?
How do I search for a product?
I have bought something but have seen it at a different price on your website
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