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Hallenstein Brothers

Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

COVID-19

Are couriers contactless?

Yes, you won’t be required to sign for your delivery

Can I contact customer services?

Absolutely, our customer service team is available and working remotely to help answer your questions.

How can I return my online purchase?

Online returns will be our normal process, however we’ll have a 30 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy due to the lockdown in NZ.

A reminder returned items must be in new, unworn condition and with all the garment tags. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

How do we ensure our staff are safe?

Strict health & safety guidelines as advised by the government are being adhered to ensure the safety of our staff and customers are our top priority. We are limiting the number of staff in the distribution centre and are working split shifts to ensure distancing.

If my local store is closed, how can I return my in store purchase?

Items purchased instore can only be returned to a store location. We’ll have a 30 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy.

A reminder returned items must be in new, unworn condition and with all the garment tags. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

If my local store is closed, how can I return my online purchase?

Unfortunately you can’t return your purchase to a closed store at this time. We’ll have a 30 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy.

A reminder returned items must be in new, unworn condition and with all the garment tags, a. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

Is my store open? Are there any changes to store hours?

All of our New Zealand and Australian branches are closed until further notice. Our online store is still open but will not be shipping orders while the lockdown is still in New Zealand is still in place.

Size Guides

How To Measure?

Footwear

UsAu/ukEu
7640
8741
9842
10943
111044
121145
131246

How To Measure

Sizes listed are US, unless otherwise noted

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