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Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Click & Collect

How do I collect my order in store?

Just approach any of our friendly staff and they will assist you in picking up your items.

How do I know when my order has arrived in store?

We will send you an email to let you know your items are available for collection.

How do I return items delivered by Click & Collect?

If for any reason you are not completely satisfied with any of the items, you can simply return them on the spot and a refund or exchange will be initiated immediately. For full details on our refund policy click here.

How long will it take for my order to arrive in store?

In most cases the order will arrive between 1 and 3 days, but allow up to 5 days from the order being placed online. We will email you to let you know your order is ready for collection.

How long will my order be kept in store for collection?

We will keep your order in store for 10 days from when we send the email informing you that the item is ready to collect.

What do I need to take with me when I collect my items?

You will need your order number found on your confirmation email, and a photo ID such as a passport, drivers licence, student ID or 18+ card.

What happens if I can not collect my order?

We will keep your order in store for 10 days from when we send the email informing you that the item is ready to collect. If you do not collect your order within this time we will cancel your order and process a refund. This may take up to 5 days to be processed.

What is Click & Collect?

With Click & Collect you can buy online and have your items delivered to a store of your choice for free.

What should I do if I have any other questions regarding Click & Collect?

If you have any further queries feel free to email us on web.admin@hallensteins.co.nz, or give our friendly customer service team a call on 0800 245 247 from within New Zealand and +64 9 306 7871 internationally.