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  • New Zealand New Zealand
  • Australia Australia
  • United States United States
  • International International
New Zealand:

Standard Shipping – Free for orders over $60 - $6.95 for orders under $60

Urgent Tonight – $10 for same day delivery between 6pm and 9pm (available in Auckland, Wellington and Christchurch).

Click & Collect – $5 on orders under $40, Free for orders over $40.


Standard Shipping – Free for orders over $60 - $10 for orders under $60

United States:

Standard Shipping – Policies will differ across states and regions. Some areas are excluded from free shipping. Select your state to find out your shipping pricing.

Rest of the world:

Standard Shipping – Rates differ depending on location. Please get in touch with our customer services team to enquire about pricing.

Japan: $50 on all orders
Pacific Islands (Fiji, Samoa, Tonga, Vanuatu, Cook Islands): $50 on all orders.
United Kingdom: $50 on all orders
Canada: $50 on all orders
Europe: $50 on all orders, location dependent.

New Zealand:

For all New Zealand orders we aim to deliver within 1 – 3 business days for Metro areas. Rural addresses please allow between 3 – 5 business days.


For all Australian metro orders we aim to deliver within 2 – 4 business days. Rural and remote areas please allow between 4 – 6 business days.

Please note that these timeframes only apply once the order has been dispatched. We generally allow 24 hours for dispatch, during sale or promotional periods these times may differ.

When your order is dispatched you will receive a dispatch confirmation email. Within it you will be able to find your tracking number. You will also be able to find the tracking details within your orders dashboard. Please note that details will only start to appear once the courier has picked up your parcel so there may be a delay in seeing information.
Pending orders are being reviewed by our customer services team before dispatch. Orders are reviewed regularly and should not delay the dispatch of your order.
Click and Collect orders that cannot be entirely fulfilled in store and require garments to be sent from our distribution centre will take the following time frames

North Island:

Up to 2 business days from the time the order has been placed.

South Island:

Up to 3 business days from the time the order has been placed.

Alert Level 3

Alert level 3 is currently causing delays in the NZPost network, as such items which cannot be fulfilled in the SAME DAY service may take up to 5 business days to complete. Store staff will call you to notify you when your order is ready and you will receive a confirmation email.

Express Tonight is currently only Available in Auckland until further notice. This is a contact less service.

If you live in an eligible suburb in Auckland, Wellington or Christchurch, you can upgrade to evening delivery for $10. The order would then be delivered between 6pm and 9pm. This service is not available on weekends or public holidays.

To be eligible for an Express Tonight order, you must place it before the cut off time.

Auckland order before 3:00pm

Wellington and Christchurch order before 10:30 am.

Orders placed after the cut-off time will be delivered the following business day between 6pm and 9pm.

Please note that SALE items are not available for Express Tonight delivery.

Auckland - order before 3:30pm
Airport, Albany, Albany Special, Alfriston, Ardmore, Auckland CBD, Avondale, Balmoral, Bayswater, Beachhaven, Belmont, Birkdale, Birkenhead, Blockhouse Bay, Botany Downs, Browns Bay, Bucklands Beach, Campbells Bay, Castor Bay, Central Park French bay, Chatswood, Cheltenham, Clendon, Clover park, Cockle Bay, Conifer Grove, Dannemora, Devonport, Dominion Rd, East Tamaki, Eastern Beach, Eden Terrace, Edmonton, Ellerslie, Epsom, Epsom North, Farm Cove, Favona, Flat Bush, Forrest Hill, Glen Eden, Glen Innes, Glendene, Glendowie, Glenfield, Glenfield (Resident), Glenfield (Industrial), Goodward heights AK, Grafton, Green Bay, Greenhithe, Greenlane, Greenlan North, Greenlane South, Greenmount, Greenpark, Greenwoods Cnr, Grey Lynn, Half Moon Bay, Hauraki Corner, Henderson, Herald Island, Herne Bay, Highbrook, Highbury, Highland Park, Hill Park, Hillcrest, Hillsborough, Hobsonville, Homai, Howick, Hunters Cnr, Kelston, Kingsland, Kohimarama, Konini, Linoln, Lincoln Heights, Lincoln North, Long Bay, Lynfield, Mairangi Bay (Res), Mangere, Mangere Bridge, Manukau City, Manurewa, Massey, Mairangi Bay, Mairangi Bay (Ind), Meadowbank, Middlemore, Milford, Morningside, Mt Albert, Mt Eden, Mt Eden Cityend, Mt Eden South, Mt Roskill, Mt Wellington, Murrays Bay, New Lynn, New Winsdor, Newmarket, Northcote, Northcross, One Tree Hill, Onehunga, Orakei, Oranga, Otahuhu, Otara, Owairaka, Pakuranga, Panmure, Papakura, Papatoetoe, Parnell, Penrose, Ponsonby, Pt Chevalier, Pt England, Puhinui, Ranui, Red Hill, Remuera, Rosebank, Rothesay Bay, Royal Heihts Royal Oak, Sandringham, St Heliers, St Johns, St Lukes, St Marys Bay, Sunnyhills, Sunnynook, Sunnyvale, Takanini, Takapuna, Te Atatu, Te Papapa, Three Kings, Titirangi, Torbay, Totara Heights, Unsworth Heights, Waiake Heights, Wakowhai, Waima, Wairau Park, Waterview, Wattle Downs, Western Springs, Westmere, West Harbour, Weymouth, Whenuapai, Whenuapai Air Force, Wiri, Wood Bay and Woodland Park.

Wellington - order before 10:30 am
Airport, Akatarwa, Alicetown, Aotea, Argyle St, Aro Valley, Ascot Park, Avalon, Belmont, Berhampore Birchville, Birdwood, Blue Moutains, Bnt Lower Hutt, Bnt Porirua, Boulcott, Breaker Bay, Broadmeadows, Brooklyn, Brown Owl, Camborne, Cannons creek, Chashmere, Chartwell, Churton park, Cornwall St, Crofton St, Days bay, Eastbourne, Elsdon, Epui, Evans Bay , Fairfield , Glenside, Gracefield, Greenacres, Grenada Nth, Grenada, Greta Point , Happy Valley, Harbor View, Hataitai, Haywards , Heretaunga, Hicks close , Highbury, Homedale, Hongoeka Bay , Horokiwi, Houghton bay, Hutt rd pentone, Island bay , Johnsonville, Judgeford, Kaitoke, Kaiwgarawhara, Karaka Bay , Karehana bay , Karori, Kelburn, Kelson, Keneperu, Khandallah, Kilbirnie, Kingsley Hts, Kingston Hts, Kingston, Korokoro, Kowhai Pk, Linden, Lindevale, Lipman st, Lower Hutt, Lowry Bay, Lyall Bay, Mahina Bay, Maidstone park, Makara Rd 1-129, Mana, Mangaroa, Manor Park, Maoribank, Maungaraki, Maupuia, Maymorn, Melrose, Miramar, Mitcheltown, Moera, Moonshine Rd 0-1000, Morningtown, Mt Cook, Mt Cook, Mt Victoria, Muritai, Naenae, Newlands, Nwtown, Ngaio, Ngauanga, Normandale, Northland, Oak St, Ohariu, Onepoto, Owhiro Bay, Papakowhi, Paparangi, Paremata, Pauatahanui, Perth St, Petone, Pinehaven, Plimmerton, Point Haward, Pomare, Porirua, Rangoon Heights, Raroa, Redwood, Rona Bay, Rongotai, Roseneath, Rothesay Bay, Roxburgh, Rugby St, Seatoun, Seaview, Shelly Bay, Silverstream, Sorrento Bay, Southgate, Stokes Valley, Strathmore PK, Strathmore, Sundale, Sussex St, Taita, Takapuwahia, Tawa, Te Marua, Te Puni, The Platea, Timberlea, Tirohanga, Titahi bay, Totara Park, Tretham, Upper Hut Nth, Upper Hutt Rural, Upper Hutt, Vic University, Vogeltown, Wadestown, Wainuiomata, Waitangirua, Waiwhetu, Wallaceville, Waterloo, Wllington, Wesley Rd, Westhaven, Whitby, Wlton, Wingae, Woburn, Woodbridge and York Bay.

Christchurch - order before 10:30 am
Addington, Airport, Aranui, Avondale, Avonhead ,Avonside, Barrington, Beckenham, Belfast, Bexley, Birmhingham Dr, Bishopdale,Bromley, Brooklands, Broomfield, Bryndwr, Burnside, Burwood, Casebrook, Cashmere, Christchurch CBD, Clifton, Curletts Rd, Dallington, Edgeware, Fendalton North, Fendalton, Ferrymead, Halswell, Harewood, Heathcote, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Hunstbury, Hyde Park, Ilam, Islington, Jipcho Road, Kaiapoi, Lincoln Canterbury, Linwood City, Linwood, Lyttleton, Mairehau, Marshlands, McLeans Island, Merivale, Middleton, Moncks Bay, Mt Pleasant, Murray Aynsley, New Brighton, North Brighton, North Linwood, North New Brighton, Northcote, Northwood, Oaklands, Opawa, Ouruhia, Papanui, Parklands, Phillipstown, Prebbleton, Queenspark, Redcliffs, Redwood, Riccarton, Richmond Hill, Richmond, Rolleston, Russley, Scarborough, Shirley, Smarts Rd, Sockburn, Somerfield, South New Brighton, South Shore, Spreydon, St Albans, St Andrews Hill, St Martins, Strowman, Styx, Sumner, Sydenham, Taylors Mistake, Templeton, Thorrington, University, Upper Riccarton, Waimari, Wainoni, Waltham, Waltham Rd 1 – 141, West Like, Westmorland, Wigram, Windsor, Woolston and Yaldhurst.

If you need to change the delivery address for your order, please get in touch with customer services. As we aim to ship all orders as quickly as possible, it is important that we receive the new address details as soon as possible.

To get in touch please call our Customer Service team on 0800 245 247 in NZ or 1 800 231 249 in AU

New Zealand:

All standard orders are sent through courier post. Parcels are sent with an Authority to Leave so the courier will try to leave the parcel in a safe location. If you would like to sign for the parcel, please select Signature Required at the checkout for an additional $1.99.

Urgent Tonight orders are sent through Pace. This method of delivery requires a signature so please ensure that you are available between 6pm and 9pm on the evening of delivery.


All standard orders are sent through DHL. Parcels are delivered with an Authority to Leave, the courier will try to leave the parcel in a safe location.

Rest of the world:

All standard orders shipped internationally are sent through DHL. Parcels are delivered with an Authority to Leave so the courier will attempt to leave the parcel in a safe location.

Unfortunately, we’re unable to deliver to P.O Boxes. Our delivery service providers are only able to deliver to residential or commercial addresses.
We currently deliver to the following international destinations:

UAE, Austria, Brazil, Canada, Cook Islands, China, Germany, Denmark, Spain, Finland, Fiji, France, Hong Kong, Ireland, India, Japan, Malaysia, New Caledonia, Netherlands, Norway, Niue, French Polynesia (Tahiti), Paupa New Guinea, Philippines, Sweden, Singapore, Thailand, Tonga, Taiwan, Tonga, United Kingdom, United States, Vanuatu, Samoa and South Africa.

If you don’t see your country in this list, please get in touch with Customer Service at help@hallensteins.com and we will see what we can do.

Please note that customers or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges vary from country to country. We'd recommend checking your local customs office for further information.

When you receive a Hallenstein Brothers gift card to be used online, you will need to log into your account and register the Gift Card. To do so please visit the Gift Card Registration page and validate the card by entering the number of the back.

Once your card is registered, you will be able to redeem it online or instore, check your balance and manage funds across multiple cards.

Please note that you can only use one card per transaction so if you have multiple gift cards you will have to transfer the funds across to a single card which you can then use to complete the payment for your order.

Shipping Delays During Alert Level 3

During Alert Level 3, NZPost have limited their capacity to allow for social distancing protocols. As a result the number of parcels allowed in their network has been reduced. Currently we estimate up to 3 business days for parcels to be delivered within Auckland and up to 5 business days out of Auckland following dispatch confirmation. Please get in touch with customer services if your parcel takes longer to arrive.