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Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!


How do I opt out of marketing emails?

You can opt out of receiving promotional communications by clicking unsubscribe in the body of the email. Alternatively you can contact our Web Administration on web.admin@hallensteins.co.nz. If contacting our Web Administration please be sure to include your full name and the email address you used when you registered with or made a purchase from Hallensteins. Please note it may take up to 10 working days to process your email request, during which period you may continue to receive communications from Hallensteins.

I haven't received a validation email - what do I do?

Following placing an order you will receive an order confirmation via email, after which the system will preauthorize your credit card. If your credit card fails you will be sent an automated invalid email which will contain a link to your shopping cart for you to either replace or repay your order. This will continue to loop until your credit card has been authorized. It is not until your order has been authorized that your validation email will be sent.

Alternatively, you may have spelt your email address incorrectly, given an email address that does not exist or your spam filter may have blocked the message.

Why am I getting emails from Hallensteins?

When you make a purchase at our online store we will send you an email to confirm your order and details. When you register with our online store you will have the option to sign up to receive regular email updates with promotional information, such as information about special offers and sales events. You may also have been given the opportunity to sign up to our newsletter in store.