Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Emails

How can I stop receiving marketing emails?

We try to keep our emails as relevant as possible so we can let you know about all the great deals we have. However, if you'd like to stop receiving these please click the 'unsubscribe' link in the bottom of every marketing email we send.

Alternatively feel free to contact us to have our team remove you. Please be sure to include your full name and the email address you used when you registered with or made a purchase from Hallensteins. Please note it may take up to 10 working days to process your email request, during which period you may continue to receive communications from Hallensteins.

I haven't received an email to confirm my order.

As soon as you place your order we'll send you an email to confirm the details and the next steps. Sometimes these get stuck when we've got multiple emails going out at the same time or there may be a spelling mistake in the email you've used. Remember to check your junk or spam folders in case the email has gone in there.

If you haven't received anything after up to an hour, please contact us.

I've sent an email to Customer Service and not had a reply

If you send an email to any of our departments with a query we will endeavor to reply to you within 24hrs if you have contacted between 8:30am - 5:00pm Monday to Friday. If you contact us after hours or on the weekend we will endeavor to reply to you within 48hrs.

Why am I getting emails from Hallensteins?

When you make a purchase at our online store we will send you an email to confirm your order and details. When you register with our online store you will have the option to sign up to receive regular email updates with promotional information, such as information about special offers and sales events. You may also have been given the opportunity to sign up to our newsletter in store.

Size Guides

How To Measure?

Footwear

UsAu/ukEu
7640
8741
9842
10943
111044
121145
131246

How To Measure

Sizes listed are US, unless otherwise noted

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