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Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!
Yes, it is possible to change your delivery address once your order has been submitted, however you will need to do this quickly after you place your order. Please send an email to our Dispatch team on firstname.lastname@example.org with the new address, or phone 0800 245 247.
Unfortunately no. We use courier post to deliver our orders and they will only deliver to physical addresses.
Yes, we ship internationally to Australia, the South Pacific, East Asia, North America, the UK and Europe.
New Zealand: Free on orders over $40, $5 on orders under $40
Australia: Free on orders over NZ$50 - $10 on orders under $50
USA: Free on orders over NZ$100 - $20 on orders under $100
Rest Of World: $20
We ship all international orders via DHL. All orders will be printed with an Authority To Leave - this means the parcel may be left in a secure location without a signature if you're not there to receive the parcel.
Please note that customs or import duties may be charged when the order reaches it's destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information.
As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on it's way. Once we have sent out the email to let you know it has been shipped, you can track the order by going to the Courier Post website: www.courierpost.co.nz/
We aim to deliver your order within 1-3 working days. For rural areas please allow an extra 2 working days.
Allow 4 working days.
Within 10 business days.
Please note, these timeframes are once your order has been dispatched by us. We generally allow 24 hours for dispatch, and during sales or promotional periods this may be slightly longer.
We want all our customers to receive top quality product, so if you think there is a fault with an item you have received, let us know straight away by contacting our delivery team on 0800 245 247 or by emailing email@example.com. We will aim to resolve any issues with a faulty item as quickly as possible, but we need to know as soon as you discover the fault. Please include as many details as possible about the order and the fault, and we will either replace or refund as soon as possible.
This means that your order needs to be manually reviewed before it will be dispatched. Orders are reviewed regularly, and this should not delay the dispatch of your order.
In some cases, we may ask you to send us ID to prove that you are the owner of the card used to place the order.
Sometimes, due to circumstances beyond our control we may not be able to fully supply all items that you ordered. When this happens we will send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent. Please check your packing slip - this will show all items that should have been delivered. If what you have received does not match the packing slip, please contact our Deliveries team on 0800 245 247 or by emailing firstname.lastname@example.org
We use a signature required service with Courier Post and Pace. Our courier will not leave a package without the item being signed for. If no one is at the address when the driver attempts delivery, a card to call will be left with instructions on how to arrange collection or re-delivery.
All international orders are sent with DHL Express and have an Authority to Leave. This means the parcel may be left in a secure location without a signature if you're not there to receive the parcel.