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Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!


Do I need to create an account to shop with you?

No, we do have a guest checkout that will not save your details. However setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, which ever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand.

How do I search for a product?

There are a number of ways you can search for a product until you find exactly what you're looking for. The most relaxing way to shop with us is to browse through the categories in the top navigation and then refine what you're looking for using the filtering options in the left hand navigation. Alternatively, if you know exactly what you're after, just type in the product into our search facility (in the top right of the website) and we will find everything related to your specific search. Once you've found what you want, click 'Add To Cart', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.

I have a discount code, how do I use it?

Once you have added products to your basket, proceed to the checkout.  Underneath the items listed in your cart is a discount code box.  Enter your discount code and click Apply.

Please note:  Discount codes will not apply to Gift Cards.

I have bought something but have seen it at a different price on your website

Just like our retail stores, the price is what it was at the moment you bought it. It is our general view not to refund the difference.