Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Instore Orders

How do I return my Instore Order

If for any reason you are not completely satisfied with any of the items, you can simply return them on to your nearest store for a refund or exchange.  For full details on our refund policy click here.

One of my items was cancelled, how do I get a refund?

Please contact your local store for a refund.  All refunds on orders placed instore will need to be processed in person.

Size Guides

How To Measure?

Footwear

UsAu/ukEu
7640
8741
9842
10943
111044
121145
131246

How To Measure

Sizes listed are US, unless otherwise noted

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