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Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

Contact

We have a dedicated Customer Service team avaliable for any query you may have.

Phone (Monday - Friday 9am - 5pm NZT, 5pm - 1am EDT)
NZ: 0800 245 247
AU: 1800 960 871
Rest of World: +64 9 306 7871

Or flick us an email:
help@hallensteins.com

If you're looking to contact a store click here

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Head Office Contacts

Our dispatch team, for all deliveries, order and return queries
Email: web.delivery@hallensteins.co.nz Phone: 0800 245 247

Our Buying & Production team
Email: buyers@hallensteins.co.nz

Our Accounts team, if you have an account card and wish to make payments or changes to your account.
Email: accounts@hallensteins.co.nz Phone: 0800 942 869

Our Retail team, for feedback on your retail store experience
Email: retail@hallensteins.co.nz Phone: 09 306 2500

Our Online team, for bulk orders, email marketing, website problems and general feedback
Email: web.admin@hallensteins.co.nz Phone: 0800 245 247

Size Guides

How To Measure?

Footwear

UsAu/ukEu
7640
8741
9842
10943
111044
121145
131246

How To Measure

Sizes listed are US, unless otherwise noted

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