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Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!
Just approach any of our friendly staff and they will assist you in picking up your items.
We will send you an email to let you know your items are available for collection.
If for any reason you are not completely satisfied with any of the items, you can simply return them on the spot and a refund or exchange will be initiated immediately. For full details on our refund policy click here.
In most cases the order will arrive between 1 and 3 days, but allow up to 5 days from the order being placed online. We will email you to let you know your order is ready for collection.
We will keep your order in store for 10 days from when we send the email informing you that the item is ready to collect.
You will need your order number found on your confirmation email, and a photo ID such as a passport, drivers licence, student ID or 18+ card.
We will keep your order in store for 10 days from when we send the email informing you that the item is ready to collect. If you do not collect your order within this time we will cancel your order and process a refund. This may take up to 5 days to be processed.
With Click & Collect you can buy online and have your items delivered to a store of your choice for free.
If you have any further queries feel free to email us on email@example.com, or give our friendly customer service team a call on 0800 245 247 from within New Zealand and +64 9 306 7871 internationally.