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Hallenstein Brothers

Help Centre

Hallensteins is here to help! Just ask us a question below or contact us direct and we'll have you sorted in no time!

COVID-19

Can I contact customer services?

Absolutely, our customer service team is available and working remotely to help answer your questions.

How can I return my online purchase?

Online returns will be our normal process, however we’ll have a 30 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy due to the lockdown in NZ.

A reminder returned items must be in new, unworn condition and with all the garment tags. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

If my local store is closed, how can I return my in store purchase?

Items purchased instore can only be returned to a store location. We’ll have a 30 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy.

A reminder returned items must be in new, unworn condition and with all the garment tags. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

If my local store is closed, how can I return my online purchase?

Unfortunately you can’t return your purchase to a closed store at this time. We’ll have a 30 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy.

A reminder returned items must be in new, unworn condition and with all the garment tags, a. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

Is my store open? Are there any changes to store hours?

All of our New Zealand and Australian branches are closed until further notice. Our online store is still open but will not be shipping orders while the lockdown is still in New Zealand is still in place.

When will my order be shipped?

Place your order before 2pm, March 25th for guaranteed delivery this week.

Due to the current lockdown in NZ our distribution centre will remain closed until further notice. We will still be taking orders in and we will endeavour to dispatch these as soon as it's safe to do so. If you place an order within the lockdown period it will be dispatched as soon as our warehouses are open. Please note that there may be a large backlog of orders so it may take an additional business day for your order to be dispatched once our Distribution centre is open.

Size Guides

How To Measure?

Footwear

UsAu/ukEu
7640
8741
9842
10943
111044
121145
131246

How To Measure

Sizes listed are US, unless otherwise noted

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