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New customers are able to checkout as a guest when shopping with Hallenstein Brothers online. We do recommend setting up an account so you can receive the benefits of order tracking, newsletters and exclusive discounts.

You can set up an account right now through the register option or set it up while in the checkout.

To pay with Afterpay, simply select it as your payment method in the checkout. If you already have an account you will be prompted to log in. Once logged in you will be given all the instructions to complete your purchase. If you do not have an Afterpay account you will be given the option to create an account, you will need to have a debit or credit card available to complete the sign up process. Once you have created an account you will be able to complete the purchase in 4 equal fortnightly payments with no interest.
To use Afterpay in store you will need to download the Afterpay app and create an account. When completing your purchase in store you can scan your unique barcode to complete your purchase.
Once you have signed up, you’ll be able to log into ‘My Account’ anytime you want. You can change your password, email address, delivery details, payment methods and wishlist there.
Our New Zealand site accepts payments in NZD only.

Our Australian site accepts payments in AUD only.

Our USA site accepts payments in USD only.



If you have selected debit or credit card as your payment method then you will be charged as soon as the order is placed. In the event that we cannot complete your order in it’s entirety, we will automatically refund you the difference for the garments or items that we were unable to fulfill.
Please type your discount code into the discount code field on the first page of the checkout. Press the APPLY CODE button and your discount will be taken off any applicable items. Please check your code has been applied prior to concluding the checkout. We are unable to change the price of an item once the order has been placed.
There are a number of ways to find a product on our site. The easiest way is to browse each of our categories from the navigation and then refine through using the filters available in each category page.

If you know exactly what you’re after, you can search for a product, brand or category through the Search bar function. If you still can’t find what you’re after, check that the spelling is correct or use a broader term. If you need any further help don’t hesitate to get in touch with our Customer Services team.

Just like our retail stores, the price is what it was at the moment of the order being placed. Unfortunately, we can’t refund the difference in these situations.
It is possible to change or cancel your order once it has been submitted but we need to know as soon as possible. We aim to ship al orders within 24 hours so any changes need to be sent through as quickly as possible. Please get in touch with Customer Services on 0800 245 247 in NZ or 1 800 231 249 in AU, alternatively please email us on help@hallensteins.com
Purchasing a gift card very simple. Visit the gift card page and select the amount you would like to have loaded on the card. If you are purchasing a physical gift card please ensure you select the correct delivery address for the recipient as lost gift cards cannot be refunded.

Digital gift cards are sent to the recipient’s email address. The recipient will have to select gift card as their payment method in the checkout if redeeming it online and they will need the four-digit pin to confirm the usage. The pin can be found within the email sent.

Click here to purchase a gift card.

Note that gift cards can only be used to purchase in the currency that was loaded onto the card. New Zealand gift cards cannot be spent on the Australian site and vice versa.

In the event your gift card is missing or damaged, please get in touch with Customer Services so we can understand the circumstances. We will require some personal details to establish whether we can move the funds from the lost card onto a new one.
We source our vintage garments from various suppliers in the United States who hand picked garments based on our strict requirements.
t’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID and pay!

Once the order has successfully gone through you will then be sent an order confirmation email.

Coming soon items are available for pre purchase prior to the garment's date of arrival. Date of arrival indicated in the product's page selection is an estimated shipping date and garments may be shipped ahead of time or delayed.

Currently due to issues with containers arriving at the ports of Auckland, garments may miss their indicated delivery date. In the event this occurs you are entitled to cancel the order at no penalty - you may also chose to proceed with the order and wait for the new expected delivery date.

We will endeavour to communicate with our customers if any significant delays occur.

If we have not been in touch and you wish to cancel a pre-order please get in touch with our Customer Services team.