Our Returns Policy
We understand that buying clothing online can be tricky as you've never felt the product or tried it on. That's why we have a lenient returns policy that allows you to get a full refund for any products that you're not happy with. If for any reason you are not completely satisfied with any product, please return it to us in the original condition within 365 days of receipt and we will replace it or refund your purchase price using the original payment method.*
If you are sending your parcel back to us, please send it via a tracked courier service. Hallenstein Brothers is not liable for returns lost in transit.
*We do not allow our products to be resold by retailers. If items are purchased from Hallenstein Brothers for this purpose, our returns policy will not apply and we will not offer a refund or exchange.