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FAQ
How long will my order take to arrive?
Once you have received an email informing you that your order has been shipped:
North Island: Allow 2 working days
South Island: Allow 3 working days
International: Allow 5 - 21 working days
Our Returns Policy
We understand that buying clothing online can be tricky as you've never felt the product or tried it on.
That's why we have a lenient returns policy that allows you to get a full refund for any products that you're not happy with.
If for any reason you are not completely satisfied with any product, please return it to us in the original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.
Can I return or exchange items that I buy online at Hallensteins retail stores?
Yes. You can return or exchange an item that you have bought at our online store at any of our retail stores if the item has not been worn, is in a saleable condition and you have kept your proof of purchase.
I've ordered the wrong size or colour, how can I exchange it?
You can exchange the size of any product you buy at our online store at any of our retail stores, or by sending the product back to us at our distribution centre. Please note that the online store may be out of stock for the new size and colour you are after.
The address for our distribution centre is:
Webshop Returns
7 Kordel Place
East Tamaki
Auckland
How much does delivery cost?
All New Zealand and Australian deliveries are FREE, and everywhere else in the world is only $20
